Account Manager

Kido Enterprises; Mysuru, Belagavi District; On-site; INR 500,000 - 800,000; Full time

Job summary

Kido Enterprises is hiring an Account Manager to oversee key client accounts in education. You will nurture relationships, resolve issues, and drive growth within existing customers.

You will coordinate with sales, operations, and support teams, conduct regular reviews with partner schools, and monitor customer engagement to improve retention and satisfaction. You will track metrics, prepare reports, and collaborate with cross-functional teams to ensure service excellence.

Qualifications

• Strong communication and presentation skills.
• Relationship-building and networking ability.
• Problem-solving and negotiation skills.
• Customer service and complaint-handling skills.
• Proficiency in Excel, Word, and Google Sheets.

Responsibilities

• Manage relationships with clients and partner schools.
• Communicate regularly via calls, emails, meetings, and visits.
• Understand customer needs and provide suitable support.
• Handle customer concerns, complaints, and service issues.
• Identify opportunities to expand business within existing accounts.
• Coordinate with sales, operations, and support teams.
• Ensure smooth onboarding and continuous support.

Skills

Strong communication

Relationship-building

Problem-solving

Customer service

Excel/Sheets/Docs

Education

Graduation or Post-Graduation

Tools

Excel

Google Sheets

Word

Job description

Account Manager Job Description

Position Overview

Account Manager is responsible for managing important clients or partner schools. The role focuses on maintaining strong relationships, solving customer issues, ensuring satisfaction, and helping the company grow business with existing customers.

Roles & Responsibilities:

1. Customer Relationship Management
   • Build and maintain strong relationships with clients and schools.
   • Communicate regularly through calls, emails, meetings, and visits.
   • Understand customer needs and provide suitable support.
   • Conduct school visits and review meetings.
2. Customer Support & Retention
   • Handle customer concerns, complaints, and service issues.
   • Follow up on unresolved issues until they are solved.
   • Maintain long-term partnerships and improve retention.
3. Business Growth
   • Identify opportunities to expand business within existing accounts.
   • Support contract renewals and upselling opportunities.
   • Work with internal teams to improve customer experience.
4. Collections
   • Develop and implement an effective collection plan.
   • Monitor and ensure all collections are completed by their due dates in the assigned zone.
5. Coordination & Reporting
   • Maintain customer records, updates, and communication history.
   • Prepare and submit regular reports to management.
   • Coordinate with sales, operations, and support teams.
6. Account Management
   • Serve as the primary point of contact for assigned accounts.
   • Ensure smooth onboarding and continuous support.
   • Monitor customer engagement and collect feedback.

Required Skills

• Strong communication and presentation skills.
• Relationship-building and networking ability.
• Problem-solving and negotiation skills.
• Customer service and complaint-handling skills.
• Proficiency in Excel, Word, and Google Sheets.

Experience Required

• 2-5 years of experience in Customer Relationship Management, Business Development,
• Client Servicing, or Account Management in Education Industry.

Educational Qualification

• Any Graduation or Post-Graduation.