Senior Account Manager

Verk Technologies; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Verk Technologies is seeking an experienced Account Manager to manage a portfolio of key client accounts from Hyderabad. The role focuses on building long-term relationships, understanding client needs, and delivering tailored solutions in collaboration with internal teams.

You will lead client meetings, identify growth opportunities, and ensure high satisfaction by addressing issues promptly. A strong track record in account management and business development is essential for success in this

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 5+ years of experience in account management, client relations, or a similar role.
• Proven track record of managing and growing key accounts and delivering exceptional customer service.

Responsibilities

• Serve as the primary point of contact for a portfolio of key client accounts.
• Develop and nurture long-term relationships with clients, acting as a trusted advisor.
• Understand client needs and collaborate with internal teams to deliver tailored solutions that meet those needs.
• Lead meetings with clients to discuss project progress, challenges, and new opportunities.
• Identify opportunities for account growth and upsell additional services or products.
• Monitor and ensure client satisfaction, addressing any issues or concerns promptly and professionally.
• Work closely with sales, marketing, and product teams to ensure seamless service delivery.
• Create and present regular reports on account performance, including metrics, KPIs, and goals.
• Develop strategies to enhance customer retention and loyalty.
• Provide support in contract negotiations, renewals, and service agreements.
• Stay up-to-date with industry trends and competitor offerings to provide clients with the most relevant solutions.
• Assist with client onboarding and training to ensure successful implementation of services/products.

Skills

Account management

Client relations

Key accounts

Relationship management

Sales collaboration

Customer service

Presentation skills

Education

Bachelor's degree in Business/Marketing

Tools

ERP/Accounting software

MIS reporting

Financial modeling

Job description

Experience - 10+Years Mandatory from Retail Industry. Gender - Male Candidates Only

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key client accounts.
• Develop and nurture long-term relationships with clients, acting as a trusted advisor.
• Understand client needs and collaborate with internal teams to deliver tailored solutions that meet those needs.
• Lead meetings with clients to discuss project progress, challenges, and new opportunities.
• Identify opportunities for account growth and work to upsell additional services or products.
• Monitor and ensure client satisfaction, addressing any issues or concerns promptly and professionally.
• Work closely with sales, marketing, and product teams to ensure seamless service delivery.
• Create and present regular reports on account performance, including metrics, KPIs, and goals.
• Develop strategies to enhance customer retention and loyalty.
• Provide support in contract negotiations, renewals, and service agreements.
• Stay up-to-date with industry trends and competitor offerings to provide clients with the most relevant solutions.
• Assist with client onboarding and training to ensure successful implementation of services/products.

Required Skills & Qualifications

• Bachelors degree in Business, Marketing, or a related field.
• 5+ years of experience in account management, client relations, or a similar role.
• Proven track record of managing and growing key accounts and delivering exceptional customer service.

Budgeting and forecasting, tax compliance,MIS reporting, financial modeling, ERP/accounting software proficiency,cash flow and fund management, analytical and problem-solving skills.