Account Manager - Customer Success

greytHR; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading HR technology firm in Bengaluru is seeking a professional with 2 to 4 years of experience in HR or customer management. The role involves engaging with the Sales team for opportunities, identifying risk clients, and reducing client churn. Candidates should possess good communication skills and working knowledge of CRM tools like Custify or Hubspot. Ideal for individuals showcasing agility, analytical skills, and persistence. This position offers a chance to impact client relationships significantly.

Qualifications

• 2 to 4 years of experience in HR or HR transformation.
• Preferred experience in customer management roles or HR consulting.
• Understanding of HRMS system implementation preferred.

Responsibilities

• Identify prime targets for up-sell/cross-sell and engage Sales team.
• Mitigate risk clients and escalate as appropriate to reduce churn.

Skills

Good communication and writing skills

Agility

Analytical

Persistence

Ability to be proactive

Convincing skill

Knowledge on account management practices

Working knowledge of CRM tools

Tools

Custify

Hubspot

GainSight

Job description

Preferred Functional Knowledge (Skills & Tools):

• Good communication and writing skills. Should be able to connect with leadership of clients.
• Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
• Convincing skill, Knowledge on account management practices.
• Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage

Key Responsibility (Day to Day Activities):

• Identify prime targets for up‑sell/cross‑sell and engage Sales team to execute on those opportunities
• Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn

Qualification and Experience

• 2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles.
• Understanding of technology systems. HRMS system implementation and understanding would be preferred.
• Experience in customer success for HR Tech application is preferred.