Account Manager

Aurum Analytica; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Aurum Analytica is seeking an enthusiastic candidate in Navi Mumbai who is flexible, comfortable with uncertainty, and great with people. The ideal candidate will be responsible for cultivating solid client relationships and ensuring exceptional after-sales service.

Key responsibilities include onboarding new clients, maintaining accurate client records, and analyzing performance data to improve service offerings. The role requires timely communication with clients and smooth coordination with various teams to meet deliverables.

Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Maintaining an accurate record of all existing and potential clients.
• Inspire repeat-business from clients.
• Responding to client inquiries in a timely and professional manner.
• Analyze performance data to offer clients data-driven business insights.
• Ensure timely receivables and cash flow from clients.
• Ensuring smooth functioning of the account internally to help meet all deliverables.
• Prepare timely team and client updates on all stages of project processes.
• Ensuring smooth coordination with performance marketing teams to achieve client deliverables.

Job description

The mandate seeks someone who is enthusiastic, comfortable with uncertainty, flexible, great with people, understands our technical vision, and isn't afraid to roll up their sleeves and get their hands dirty. The ideal candidate will have experience in all stages of the sales cycle. They should be confident in building new client relationships and maintaining existing ones.

Location: Navi Mumbai

Job Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Maintaining an accurate record of all existing and potential clients.
• Inspire repeat-business from clients.
• Responding to client inquiries in a timely and professional manner.
• Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings.
• Ensure timely receivables and cash flow from clients.
• Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
• Prepare timely team and client updates on all stages of project processes.
• Ensuring smooth coordination with performance marketing teams achieve client deliverables.