Enterprise Account Manager

Rezo.AI; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Rezo.AI, located in Dadri, Uttar Pradesh, is seeking an experienced Enterprise Account Manager to oversee a strong portfolio of enterprise customers. This role involves driving revenue growth, managing client relationships, and negotiating contracts to maximize profitability.

The ideal candidate will have over 8 years of experience in Enterprise Account Management, demonstrate exceptional relationship management skills, and show a proven track record in a SaaS or enterprise product environment.

Qualifications

• 8+ years of experience in Enterprise Account Management or related roles.
• Proven track record in managing client relationships.
• Experience with SaaS or enterprise-based products preferred.

Responsibilities

• Manage a strong portfolio of enterprise customers.
• Drive new business opportunities and guide clients strategically.
• Negotiate contracts and close deals to maximize profitability.

Skills

Enterprise Account Management

Client Relationship Management

Solution Selling

CRM Software

Negotiation Skills

Attention to Detail

Communication Skills

Tools

MS Office (Excel)

CRM Software

Job description

Responsibilities

• Portfolio Management – manage a strong portfolio of enterprise customers and guide them strategically to achieve their objectives.
• Revenue Growth – drive new business opportunities within existing accounts and identify areas for improvement to meet sales quotas. Identify and capitalize on upselling and cross‑selling opportunities across C‑suite stakeholders.
• Account Planning – develop and execute account plans aligned with client goals.
• Contract Negotiation – negotiate contracts and close deals to maximize profitability.
• Relationship Building – build and maintain trusted advisor relationships with key accounts and executive sponsors.
• Business Reviews – conduct regular reviews to track progress and ensure ongoing satisfaction. Communicate monthly/quarterly initiative updates to internal and external stakeholders.
• Forecasting – forecast and track key account metrics (quarterly sales results, annual forecasts).
• Issue Resolution – handle challenging client requests and manage escalations effectively.
• Collaboration – work closely with cross‑functional teams (sales, marketing, product, engineering) to deliver tailored solutions.

Requirements

• 8+ years of experience in Enterprise Account Management or related roles.
• Proven track record in managing client relationships and delivering exceptional service.
• Experience with SaaS or enterprise-based products preferred.
• Proven ability in solution/concept selling (CRM, ERP, SaaS, CPaaS solutions).
• Functional Skills:
  • Ability to communicate, present, and influence stakeholders at all organizational levels, including C‑suite.
  • Expertise in CRM software and MS Office (especially Excel).
  • Ability to manage multiple clients simultaneously with attention to detail.
  • Willingness to travel as required.
  • Comfortable explaining technology and solutions with a consultative approach.
  • Self‑motivated, results‑driven, and able to work independently in a dynamic environment.
  • Excellent negotiation skills to close high‑value deals and manage complex contracts.
  • Strong result orientation with a commitment to achieving and exceeding targets.