Client Account Manager

Mygate; Dadri; On-site; INR 350,000 - 500,000; Full time

Job summary

Mygate is seeking a Client Account Manager in India to manage key client relationships through the entire lifecycle, including onboarding, account management, and renewal. The role focuses on understanding client needs, offering tailored solutions, and driving revenue through upselling and cross-selling.

The candidate will act as a subject matter expert on our products, collaborating with internal teams to ensure timely delivery and high client satisfaction.

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• 0–3 years of account management experience, preferably in a B2C setting.
• Excellent written and verbal communication and strong interpersonal skills.
• Experience with CRM systems and basic computer skills.

Responsibilities

• Serve as the primary contact for assigned clients throughout the lifecycle.
• Understand clients' business needs and develop customized solutions.
• Act as subject matter expert on products and services for clients.
• Identify up-selling and cross-selling opportunities to drive revenue.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Monitor accounts and address issues in a timely manner.
• Conduct regular meetings to review performance and identify improvements.
• Ensure professional, timely, and effective client communication.
• Assist with onboarding for new clients, including training.
• Build strong client relationships through proactive management.
• Support sales and marketing activities to promote offerings.

Skills

Communication skills

CRM systems

Interpersonal skills

Problem-solving

Account management

B2C experience

Education

Bachelor's degree in business/marketing

Tools

Salesforce CRM

Job description

As a Client Account Manager, you will be responsible for managing and maintaining relationships with key clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for clients and will be responsible for managing the entire client lifecycle, including on boarding, account management, and renewal.

Responsibilities

• Serve as the primary point of contact for assigned clients, managing all aspects of the client relationship.
• Understand clients' business needs and goals and develop customized solutions to meet their needs
• Act as a subject matter expert on our products and services, providing guidance and support to clients
• Identify and pursue up selling and cross-selling opportunities to drive revenue growth
• Work with internal teams to ensuretimely andaccurate delivery of products and services
• Monitor client accounts to identify and address any issues or concerns in a timely manner.
• Conductregular meetingswith clients to review performance, address anyissues, andidentify opportunities for improvement
• Ensurethat all client communication is professional, timely, and effective
• Assist with the on boarding process for newclients, including training and on boarding support.
• Developandmaintainstrongrelationships with clients through regular communication andproactive account management
• Participate in sales and marketing activities to promote our products and services to potential clients.

Requirements

• Bachelor's degree in business, marketing, or a related field
• 0-3years of experience in accountmanagement,preferablyinaB2C environment
• Strong communication and interpersonal skills
• Excellent problem-solving and decision‑making abilities
• Experience with CRM systems and strong computer skills
• Knowledge of our products and services is a plus.