Account Manager

Reqpedia; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Reqpedia is seeking a client-focused professional to help identify and address customer needs, driving success with our platform. You will collaborate with internal teams to ensure satisfaction and retention, building strong relationships and clear communication with customers.

You will also engage in visits, analyze account health, and report on opportunities for growth, contributing to a proactive customer success culture.

Qualifications

• Articulate and well accustomed to a client facing role

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Skills

Client facing

Communication

Relationship building

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Articulate and well accustomed to a client facing role