Account Manager

Idealake Information Technologies; Mumbai City; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Idealake Information Technologies in Mumbai seeks a high-energy Account Manager to be the primary liaison for key clients, nurture relationships, and drive revenue through strategic pitches.

You will translate client needs into actionable briefs for product and engineering teams, manage project timelines, and ensure high standards of output and client satisfaction.

Qualifications

• 2–6 years of account management experience in tech agencies or marketing services.
• Excellent verbal and written communication skills.
• Proficiency in budgeting, margins, and invoicing.
• Strong sales acumen with a growth mindset.

Responsibilities

• Client Relationship Management: serve as the lead point of contact for all account matters.
• Project Stewardship: monitor active projects and coordinate with PMs, developers, and designers.
• Strategic Communication: translate client needs into clear requirements for the internal team.
• Financial Oversight: manage quotes, invoicing, and collections to maintain cash flow.
• Business Development: identify upsell opportunities and lead new pitches.
• Quality Control: gatekeeper of output ensuring it meets client briefs and standards.

Skills

Account Management

Communication

Financial literacy

Sales instinct

Job description

We are looking for a high-energy, detail-oriented Account Manager to serve as the primary point

of contact for our key clients. You will be responsible for nurturing long-term relationships,

ensuring the seamless delivery of technical projects, and driving revenue growth through new

business pitches.

The ideal candidate thrives in a fast-paced environment and can translate complex client needs

into actionable briefs for our internal product and engineering teams.

Key Responsibilities

1. Client Relationship Management

• Act as the lead point of contact for all matters specific to your accounts.
• Conduct regular face-to-face or virtual check-ins to assess client satisfaction and identify evolving business needs.

2. Project Stewardship & Internal Coordination

• Maintain a real-time pulse on all active "jobs" or projects, ensuring they remain on schedule.
• Lead internal status meetings to provide updates to project managers, developers, and designers.
• Anticipate bottlenecks and proactively resolve issues before they impact the client.

3. Strategic Communication & Clarity

• Translate vague client requests into clear, technical requirements for the internal team.
• Bridge the gap between "client-speak" and "tech-speak" to ensure the production team has 100% clarity on deliverables.
• Manage client expectations regarding timelines, costs, and technical constraints.

4. Financial Oversight (Billings & Collections)

• Manage the full financial lifecycle of each account, including quoting, invoicing, and tracking payments.
• Monitor collections and follow up on overdue accounts to maintain healthy cash flow.
• Ensure all billable hours and out-of-scope requests are accurately documented and charged.

5. Business Development & Pitching

• Identify opportunities for upselling or cross-selling additional services to existing clients.
• Lead new business pitches, from initial research and deck creation to final presentation and conversion.
• Stay updated on industry trends to offer innovative solutions during the sales process.

6. Quality Control & Output Management

• Act as the final "gatekeeper" of work before it reaches the client; ensure all output meets the firms standards and the client's brief.
• Control work quality by reviewing deliverables for accuracy, functionality, and brand alignment.

Required Skills & Qualifications

• Experience: 2-6 years in Account Management, preferably within a tech agency/marketing agencies, etc.
• Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts simply.
• Financial Literacy: Comfortable managing budgets, understanding margins, and handling collections.
• Sales Instinct: Growth mindset to pitch and win businesses