Client Account Manager

Moveinsync Technology Solutions; Gurugram District, Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Moveinsync Technology Solutions seeks an experienced client relationship and account management professional to manage assigned client accounts, build lasting partnerships, and drive revenue growth. You will coordinate with operations, product, finance, and tech teams to translate client needs into deliverables and support renewals and strategic planning.

The role emphasizes stakeholder management, data-driven performance tracking, and cross-functional collaboration to ensure service quality and

Qualifications

• Bachelors degree (MBA preferred)
• 68 years of experience in account management, client success, or operations

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build strong, long-term relationships with client stakeholders
• Conduct regular business reviews and performance discussions
• Understand client needs and align solutions accordingly
• Identify opportunities for upselling and cross-selling services
• Drive revenue growth within existing accounts
• Develop account plans and strategic roadmaps
• Support contract renewals and negotiations
• Ensure smooth execution of daily transport operations
• Coordinate with internal teams to resolve service issues quickly
• Monitor SLAs, KPIs, and compliance requirements
• Drive continuous improvement in service quality
• Track key metrics such as on-time performance, utilization, and customer satisfaction
• Prepare and present reports to clients and internal leadership
• Use data insights to recommend improvements
• Handle client escalations and critical incidents
• Ensure timely resolution and root cause analysis
• Implement preventive measures to avoid recurrence
• Work closely with operations, product, finance, and tech teams
• Ensure client requirements are translated into actionable deliverables
• Support implementation of new features or services

Skills

Communication

Stakeholder management

Data-driven mindset

Analytical abilities

Problem-solving

Crisis management

Logistics experience

SaaS experience

Mobility solutions experience

Education

Bachelor's degree (MBA preferred)

Job description

1. Client Relationship Management

Serve as the primary point of contact for assigned client accounts

Build strong, long-term relationships with client stakeholders

Conduct regular business reviews and performance discussions

Understand client needs and align solutions accordingly

2. Account Growth & Strategy

Identify opportunities for upselling and cross-selling services

Drive revenue growth within existing accounts

Develop account plans and strategic roadmaps

Support contract renewals and negotiations

3. Service Delivery & Operations Coordination

Ensure smooth execution of daily transport operations

Coordinate with internal teams to resolve service issues quickly

Monitor SLAs, KPIs, and compliance requirements

Drive continuous improvement in service quality

4. Performance Monitoring & Reporting

Track key metrics such as on-time performance, utilization, and customer satisfaction

Prepare and present reports to clients and internal leadership

Use data insights to recommend improvements

5. Issue Resolution & Escalation Management

Handle client escalations and critical incidents

Ensure timely resolution and root cause analysis

Implement preventive measures to avoid recurrence

6. Cross-functional Collaboration

Work closely with operations, product, finance, and tech teams

Ensure client requirements are translated into actionable deliverables

Support implementation of new features or services

Bachelors degree (MBA preferred)

68 years of experience in account management, client success, or operations

Strong communication and stakeholder management skills

Data-driven mindset with analytical abilities

Experience in logistics, SaaS, or mobility solutions is a plus

Problem-solving and crisis management skills