Customer Success & Account Management(Business Development & Sales)

Prudent Technologies and Consulting, Inc.; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Prudent Technologies and Consulting, Inc. is seeking a proactive Customer Success & Account Management Specialist in Hyderabad to drive client retention, expansion, and revenue growth.

You will own key accounts, ensure value realization, and engage in consultative selling across sales, relationship management, and customer experience. You will collaborate with Sales, Product, Marketing, and Delivery teams to deliver high-quality customer outcomes and identify growth opportunities within existing

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 5+ years of experience in Sales, Account Management, or Customer Success.
• Proven success in revenue generation and client retention.
• Strong business acumen and understanding of sales cycles.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple high-value accounts simultaneously.

Responsibilities

• Serve as the primary contact for assigned key accounts.
• Build trusted advisor relationships with stakeholders and decision-makers.
• Ensure onboarding, adoption and ongoing satisfaction.
• Conduct regular business reviews (QBRs/MBRs) with clients.
• Drive upsell, cross-sell and renewals across accounts.
• Identify whitespace opportunities within existing client portfolios.
• Develop account growth plans aligned with client business goals.
• Consistently achieve or exceed revenue and retention targets.
• Monitor customer health metrics and proactively mitigate churn risks.
• Resolve escalations efficiently while maintaining client trust.
• Deliver a seamless and high-quality customer experience.
• Work closely with Sales, Product, Marketing, and Delivery teams.
• Provide customer feedback to improve product/service offerings.
• Support go-to-market strategies and client-specific campaigns.
• Identify and pursue new opportunities within existing networks.
• Contribute to pipeline generation through referrals and relationships.
• Support proposal development and client presentations.

Skills

Account Management

Customer Success

Relationship Building

Sales

Negotiation

Presentation Skills

Communication

Multi-account Management

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Zoho

Gainsight

Freshworks

Job description

We are seeking a proactive and strategic Customer Success & Account Management Specialist to drive client retention, expansion, and revenue growth. This role sits at the intersection of sales, relationship management, and customer experience, requiring a balance of commercial acumen and customer-centric thinking.

You will own key accounts, ensure value realization for clients, and identify growth opportunities through deep engagement and consultative selling.

Key Responsibilities

1. Account Management & Client Success

• Serve as the primary point of contact for assigned key accounts
• Build trusted advisor relationships with stakeholders and decision-makers
• Ensure successful onboarding, adoption, and ongoing satisfaction
• Conduct regular business reviews (QBRs/MBRs) with clients

2. Revenue Growth & Expansion

• Drive upselling, cross-selling, and renewals across accounts
• Identify whitespace opportunities within existing client portfolios
• Develop account growth plans aligned with client business goals
• Consistently achieve or exceed revenue and retention targets

3. Customer Experience & Retention

• Monitor customer health metrics and proactively mitigate churn risks
• Resolve escalations efficiently while maintaining client trust
• Deliver a seamless and high-quality customer experience

4. Strategic Collaboration

• Work closely with Sales, Product, Marketing, and Delivery teams
• Provide customer feedback to improve product/service offerings
• Support go-to-market strategies and client-specific campaigns

5. Business Development

• Identify and pursue new opportunities within existing networks
• Contribute to pipeline generation through referrals and relationships
• Support proposal development and client presentations

Key Performance Indicators (KPIs)

• Revenue growth from existing accounts (%)
• Net Revenue Retention (NRR)
• Customer Retention/Churn Rate
• Upsell & Cross-sell conversion rates
• Customer Satisfaction (CSAT) / Net Promoter Score (NPS)

Required Qualifications

• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in Sales, Account Management, or Customer Success
• Proven success in revenue generation and client retention
• Strong business acumen and understanding of sales cycles
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple high-value accounts simultaneously

Core Competencies

• Relationship Building & Stakeholder Management
• Strategic Thinking & Problem Solving
• Negotiation & Closing Skills
• Customer-Centric Mindset
• Data-Driven Decision Making
• Adaptability & Ownership

Preferred Qualifications

• Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho)
• Exposure to customer success platforms (Gainsight, Freshworks, etc.)
• Strong analytical skills and experience with reporting dashboards