Academic Counsellor

Jaro Education; Pune District, Mumbai, Ahmedabad District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Jaro Education is seeking a Career Development Officer (CDO) / Inside Sales Specialist to engage working professionals and counsel them on executive education options. You will manage lead generation, conduct structured counseling, and guide candidates through the enrollment process.

The role emphasizes consultative selling, CRM usage (LeadSquared), and collaboration with Admissions and Operations to ensure a seamless onboarding for learners.

Qualifications

• Bachelor's degree in any discipline.
• Fluency in English with strong verbal, written, and persuasive articulation.
• Experience in sales/EdTech outreach desirable.

Responsibilities

• High-volume outreach and prospecting with 80+ working professionals daily.
• Counseling candidates on executive programs, curriculum highlights, and career outcomes.
• End-to-end sales execution from lead nurturing to enrolment closures.
• Maintain accurate records in LeadSquared and coordinate with Admissions/Operations team.

Skills

English fluency

Sales mindset

Interpersonal skills

Communication skills

CRM familiarity

Education

Bachelor's degree

Tools

LeadSquared

Excel

Word

Job description

Jaro Education | CDO Role Guide

1. About Jaro Education

Jaro Education is India's most trusted online higher education company and a pioneer in the executive and online education industry. Founded in 2009 by Dr. Sanjay Salunkhe, the company has been self-funded and protable since inception. Jaro Education has been honored with the EdTech Leadership Award and recognized as a National Best Employer by the World HRD Congress.

Jaro Education bridges the gap between top-tier global academic institutions and ambitious professionals. The organization nurtures entrepreneurs and working executives across entry-level to C-Suite roles through strategic alliances with globally renowned universities and business schools, including:

IIMs: IIM Ahmedabad, IIM Indore, IIM Kozhikode, IIM Mumbai, IIM Nagpur, IIM Tiruchirappalli, IIM Visakhapatnam
IITs and IIT-linked institutions: IIT Bombay, IIT Delhi, IIT Jammu, IIT Palakkad, IIT Roorkee, E&ICT Academy IIT Kanpur, E&ICT Academy IIT Guwahati, IITM Pravartak IIT Madras
Technology Innovation Hub
Other premier Indian institutions: IISc, XLRI, IMT Ghaziabad, Loyola Institute of Business Administration (LIBA), IFEEL Institute for Future Education, Entrepreneurship and Leadership, MIT Institute of Design / MIT IDSS, Niranjan Hiranandani School of Real Estate & HSNC University
Indian Universities and Higher Education Partners: Adani Institute of Digital Technology Management, Amity University, Amrita Vishwa Vidyapeetham, Bharati Vidyapeeth / BVDU, Chandigarh University, Dayananda Sagar University (Bengaluru), Dr. D. Y. Patil Vidyapeeth
Centre for Online Learning (DPU-COL, Pune), Dr. M.G.R. Educational and Research Institute, JAIN Online, MAHE Manipal Academy of Higher Education, Manipal University, Manipal University Jaipur, Parul University, Sikkim Manipal University, Symbiosis International (Deemed University) / SSODL
Global Academic and Executive Education Partners: Deakin University (Australia) & KPMG in India, Harvard Business Impact, Imperial College Business School Executive Education, Rotman School of Management (University of Toronto) & IITM Pravartak, Wharton Interactive

Company Vision: To be globally recognized for providing a seamless learning platform for professionals around the world.

2. Role Overview & Snapshot

The Career Development Ocer (CDO) / Inside Sales Specialist plays a critical role in driving business growth by engaging with working executives, assessing their career goals, and counseling them on higher education options. This is an end-to-end sales and counseling role that combines lead generation, relationship building, and consultative program matching.

Designation
Career Development Ocer (CDO) / Inside Sales Specialist
Admissions & Executive Education Sales
Department
Target Audience
Working Days
Working Professionals, Corporate Executives & Freshers
Monday to Saturday (Sunday Weekly-O)

10:00 AM to 7:00 PM (Note: Shift may stretch basis business requirements)

Working Hours
Dress Code
Mon Fri: Business Formals | Saturday: Smart Casuals

Primary CRM Tool
LeadSquared

3. Key Responsibilities & Performance Expectations

High-Volume Lead Outreach & Prospecting

• ¢ Connect daily with a minimum of 80 working professionals sourced from the LeadSquared CRM database to build a healthy sales pipeline.
• ¢ Initiate conversations using cold-calling and warm lead nurture strategies, establishing rapid rapport with high-potential prospects.

Consultative Counseling & Needs Analysis

• ¢ Analyze candidate professional backgrounds, current skills, domain expertise, and future career aspirations.
• ¢ Identify skill gaps and recommend optimal executive programs, degree courses, diplomas, or certications from Jaros university partners.
• ¢ Conduct structured telephonic, virtual, or in-person counseling sessions detailing curriculum highlights, faculty credentials, learning methodologies, and career outcomes.

End-to-End Sales Execution & Enrolment

• ¢ Guide prospects through the complete sales funnelfrom cold calling to lead nurturing, objection handling, fee negotiation, and nal enrolment closures.
• ¢ Maintain consistent, personalized follow-up schedules with high-intent leads to maximize conversion rates.
• ¢ Meet or exceed assigned daily activity deliverables, weekly conversion targets, and monthly revenue metrics.

Operations & Data Management

• ¢ Maintain accurate, real-time records of lead statuses, meeting notes, follow-up dates, and payment stages in LeadSquared.
• ¢ Coordinate closely with internal Admissions, Student Support, and Operations teams to ensure a seamless onboarding experience for enrolled learners.
• ¢ Stay up-to-date with evolving EdTech trends, institutional accreditation updates, and competitor oerings.

4. Candidate Prole & Prerequisites

• ¢ Education & Experience: Bachelors degree in any discipline. Freshers with exceptional communication skills or candidates with prior sales/EdTech outreach experience are preferred.
• ¢ Communication Skills: Fluency in English with strong verbal, written, and persuasive articulation capabilities.
• ¢ Sales Mindset: High competitive drive, negotiation skills, objection-handling capability, and comfort working in target-driven environments.
• ¢ Interpersonal Skills: Empathy, active listening, and the ability to build immediate rapport with mid-to-senior working professionals.
• ¢ Technical Savvy: Basic familiarity with Microsoft Oce (Excel, Word) and CRM applications like LeadSquared.

5. Career Growth Pathway

• ¢ Structured Career Path: Opportunities to transition from CDO to Senior CDO, Team Leader, Assistant Manager, and Business Manager based on performance and target achievements.

Interview Preparation Kit

A. General Interview Hygiene & Rules

• 1. Professional Appearance: Dress in business formals (MonFri style) to demonstrate professionalism.
• 2. Technical Setup: Ensure a stable high-speed internet connection, functional camera/microphone, and a silent, distraction-free environment for virtual meetings.
• 3. Communication Delivery: Keep answers crisp, structured, and focused. Avoid lengthy anecdotes or o-topic details.
• 4. Energy & Condence: Demonstrate high energy, enthusiasm, and articulate speech throughout the conversation.
• 5. Past Employer Etiquette: Maintain a strictly positive, objective, and factual approach when discussing previous employers. Do not speak negatively about former companies or colleagues.

B. Fundamental Concepts to Master

• 1. What is EdTech?
  Denition: EdTech (Educational Technology) refers to the integration of technology, software, and hardware tools into educational processes to enhance learning accessibility, engagement, and eectiveness.
• 2. Industry Context: Explain why online higher executive education is essential todayallowing working professionals to upskill without pausing their full-time careers.
• 3. What is Consultative Selling?
  Denition: A sales approach focused on prioritizing the buyer's needs, challenges, and goals rather than aggressively pushing a product.
• 4. Application at Jaro Education: As a CDO, you do not simply \"sell a course.\" You rst identify a professionals career bottlenecks, understand their skill gaps, and then recommend the specic executive program that aligns with their career growth.

C. Sample Interview Questions & Preparation Strategies

• ¢ \"Walk me through your resume and key achievements.\"
  Tip: Focus on your outreach metrics, target achievements, past sales/counseling experience, and everyday responsibilities.
• ¢ \"Why do you want to build a career in the EdTech industry?\"
  Tip: Highlight the rapid growth of the online education sector, your passion for career counseling, and the impact of upskilling working professionals.
• ¢ \"How do you handle a candidate who says the program fee is too high?\"
  Tip: Demonstrate consultative sellingreframe the fee as a long-term career investment, highlight the prestige of partner institutes (e.g., IIMs, IITs, Wharton Interactive, Harvard Business Impact), and discuss nancial exibility (EMIs, loan support).
• ¢ \"What is your reason for leaving your current/previous role?\"
  Tip: Provide an honest, professional, and growth-oriented answer (e.g., seeking better exposure, career progression, or entry into the EdTech industry).
• ¢ \"How do you explain gaps in your career (if applicable)?\"
  Tip: Be transparent, condent, and concise. Explain how you utilized the gap period productively (certications, skill-building, personal responsibilities).

D. Quick Checklist Before Joining the Interview

• Researched Jaro Educations company background, leadership (Dr. Sanjay Salunkhe), vision, and mission.
• Memorized key partner institutions across categories (e.g., IIMs, IITs, IISc, XLRI, Wharton Interactive, Harvard Business Impact).
• Prepared to explain past key performance indicators (KPIs), call targets, and sales achievements.
• Reviewed the core denition of Consultative Selling and EdTech.
• Dressed in crisp business formal attire.

All the best for your interview!