Academic Advisor

Digital Academy 360; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Attractive incentives

Career growth opportunities

Training and development

Health insurance

Job summary

Digital Academy 360 in Bengaluru is seeking an Academic Counsellor – Inside Sales (B2C) to convert leads into enrollments. You will guide students and working professionals on courses and career paths, tailoring recommendations to individual goals in the EdTech space.

You will manage counselling sessions via calls, video meetings and in-person interactions, follow up on marketing-generated leads, and strive to achieve monthly admission targets while maintaining CRM records and ensuring a smooth

Qualifications

• 2+ years in Academic Counselling or Inside Sales in EdTech.
• Strong B2C sales and lead conversion experience.
• Excellent communication, negotiation and objection-handling skills.
• Proven ability to achieve admission targets.
• Experience using CRM tools for lead management and follow-ups.
• Strong interpersonal and relationship-building skills.
• Customer-focused with a consultative sales approach.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Counsel prospective students and working professionals on courses, career opportunities and learning paths.
• Contact and follow up with leads generated through marketing channels.
• Understand customer requirements and recommend suitable programs.
• Convert inquiries into admissions by effectively communicating course benefits and outcomes.
• Build and maintain strong relationships with prospective learners throughout the admission process.
• Conduct counselling sessions through phone, video meetings and face-to-face interactions.
• Achieve monthly and quarterly admission and revenue targets.
• Maintain accurate records of leads, follow-ups and conversions in the CRM.
• Coordinate with Admissions, Operations and Student Support for onboarding.
• Address student queries related to curriculum, fees, schedules, certifications and placements.
• Stay updated on industry trends, programs and competitor offerings.

Job description

Academic Counsellor – Inside Sales (B2C)

Location: Bengaluru | Work from Office

Employment Type: Full-Time

Experience: 2+ Years

Department: Sales / Admissions

Industry: EdTech / Education / Training Institutes

About the Role

We are looking for a passionate, target-driven Academic Counsellor with 2+ years of experience in the EdTech industry.

The ideal candidate should have strong counselling and sales skills, with the ability to understand students' and working professionals' career goals and recommend the right courses and learning paths.

You will be responsible for converting leads into enrollments, building strong relationships with prospective learners, and delivering an exceptional counselling experience throughout the admission journey.

Key Responsibilities

• Counsel prospective students and working professionals on courses, career opportunities, and learning paths.
• Contact and follow up with leads generated through various marketing channels.
• Understand customer requirements and recommend suitable programs.
• Convert inquiries into admissions by effectively communicating course benefits and career outcomes.
• Build and maintain strong relationships with prospective learners throughout the admission process.
• Conduct counselling sessions through phone calls, video meetings, and face-to-face interactions.
• Achieve monthly and quarterly admission and revenue targets.
• Maintain accurate records of leads, follow-ups, and conversions in the CRM.
• Coordinate with Admissions, Operations, and Student Support teams to ensure a seamless onboarding experience.
• Address student queries related to curriculum, fees, schedules, certifications, and placements.
• Stay updated on industry trends, educational programs, and competitor offerings.

Required Skills & Qualifications

• Minimum 2+ years of experience in Academic Counselling or Inside Sales within an EdTech company.
• Strong experience in B2C sales and lead conversion.
• Excellent communication, negotiation, and objection-handling skills.
• Proven ability to achieve and exceed admission targets.
• Experience using CRM tools for lead management and follow-ups.
• Strong interpersonal and relationship-building skills.
• Customer-focused with a consultative sales approach.
• Ability to work effectively in a fast-paced, target-driven environment.

Preferred Qualifications

• Bachelor's degree in any discipline; MBA is an added advantage.
• Experience working with EdTech companies, online learning platforms, or educational institutions.
• Familiarity with counselling students for professional certification programs, degree programs, or skill development courses.
• Excellent communication skills in English and regional languages.

Key Performance Indicators (KPIs)

• Monthly admissions achieved
• Lead-to-enrollment conversion rate
• Revenue generated
• Follow-up efficiency
• Student satisfaction
• CRM data accuracy
• Achievement of individual and team sales targets

Preferred Candidate Profile

• 2+ years of experience in EdTech Inside Sales or Academic Counselling.
• Passionate about guiding students and helping them make informed career decisions.
• Self-motivated, target-oriented, and capable of handling high lead volumes.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to work independently as well as collaboratively with the admissions team.

Compensation & Benefits

• Competitive salary based on experience
• Attractive incentives with no upper earning limit
• Career growth opportunities
• Training and professional development
• Employee engagement activities and rewards
• Health insurance and other company benefits as applicable