4399705-Assistant Manager

EXL Talent Acquisition Team; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

EXL Talent Acquisition Team in India seeks an experienced team lead for O2C/AR operations. You will assign daily work, monitor throughput, coach the team, and ensure accuracy in cash application, wire, lockbox, and dispute resolution.

The role emphasizes process improvement, adherence to controls, client interactions, and regular performance reviews with onshore teams. A Graduate/Master's in Accounting with 4–6 years of experience and strong Excel/ERP skills are preferred.

Qualifications

• Graduate/Master's in Accounting is required.
• Strong accounting knowledge including JE, AR; cash application, billing, collections, disputes.
• 4–6 years of operational experience in an O2C/AR environment.
• Basic Excel skills and ERP familiarity expected.

Responsibilities

• Assign daily work to team members and review transactions.
• Monitor throughput and ensure timely completion of tasks.
• Lead a team, conduct quality audits, and provide coaching.
• Interact with clients at supervisory levels when required.
• Prepare daily/weekly/monthly performance reports for the onshore team.

Skills

Team management

Coaching & feedback

Client interaction

Process improvement

Quality control

Communication (written & oral)

Attention to detail

Multi-tasking

Excel basics

Education

Graduate/Master's in Accounting

Tools

ERP systems

MS Excel

Job description

Brief Job Description

Basics accounting knowledge. Sound knowledge of Cash Application, Wire, Lockbox, Manual and Auto Payments O2C/AR Cycle Understanding on Suspense Accounts, Unidentified payments, Aging reporting Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency. Providing coaching and feedback to team members to enable them to improve their performance Handling Escalation Provide inputs on process and system to the team

Competencies Required

• Assign work to the team members on a daily basis
• Review daily transactions & monitor completion of work
• Team management and Transaction Monitoring
• Productivity Improvement
• Client interaction, if required at supervisory level
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Management reporting and oversight
• Leading a team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned
• Driving Quality initiatives in the process to attain measurable positive results
• Create reports on a daily, weekly & monthly basis for performance review with the onshore team
• Conduct quality audits from a sample of transactions
• Onboard any new team member & complete training
• Hold regular feedback & coaching sessions with the team
• Communicate with the internal teams within the client area for any further information required for completing transactions
• Have business reviews with the clients & internal management
• Ensure the quality of the transactions is in compliance with predefined parameters
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

Skill Requirements

• Qualifications Graduate/Masters in Accounting
• Good accounting knowledge which includes, preparation of JE and AR knowledge(Cash Application, Billing, Collections and Disputes Specialization)
• At least 4-6 year of operational experience
• Basic Excel skills and knowledge of ERP is desired
• Strong numerical skills with an attention to detail
• Good written and Oral communication skills
• Ability to prioritize & multi-task
• Exhibits meticulous attention to detail
• Excellent problem solving & analytical skills