Procure to Pay Operations Specialist

Accenture services Pvt Ltd; Gurugram District; In loco; INR 1.500.000 - 2.100.000; Tempo pieno

Descrizione del lavoro

Accenture is seeking a Procure to Pay Operations Specialist in Gurugram with 7–11 years of experience. The role focuses on supplier relationships, invoice processing, and delivering efficient financial services within the BSC/FSD team.

Strong English, finance background, and SAP/Cherwell proficiency are essential. The candidate will manage AP queries, process payments, and ensure adherence to internal controls while supporting process improvements and SLA targets.

Competenze

• Bachelor’s degree in Accounting or Finance
• 7–11 years of experience
• Fluent English (spoken & written)
• Experience in Finance/Accounting or Customer Service roles
• Strong numerical & analytical skills
• MS Office proficiency (Excel & Outlook)
• Ability to handle high-volume data with accuracy
• Ability to meet deadlines & manage time
• Ability to teach/explain processes
• High attention to detail with problem-solving mindset
• Ability to manage calls with CLIENT suppliers & stakeholders
• Experience with SAP & Cherwell tools

Mansioni

• Act as contact point for CLIENT suppliers, ensuring high service quality
• Handle Accounts Payable queries from internal and external stakeholders
• Recovery of overpayments/wrong payments
• Provide excellent customer service and build productive relationships
• Perform daily/weekly/monthly reconciliations and provide payment proofs
• Meet KPIs: OLA Compliance, first-time resolution, time to resolve
• Knowledge of Invoice Processing and Banking Ops
• Use SAP & Cherwell to guide stakeholders
• Ensure adherence to internal controls & data privacy
• Support transformation and process simplification initiatives
• Plan activities to meet SLA of 8/16 working hours

Conoscenze

Advanced English

Finance/Accounting experience

Numerical skills

MS Office (Excel & Outlook)

High-volume data entry accuracy

Deadline & time management

Teaching/explaining processes

Attention to detail & problem solving

Client supplier calls management

Stakeholder management

Leadership skills

Foreign languages (French, Spanish, IT

Formazione

Bachelor’s degree in Accounting or Finance

Strumenti

SAP

Cherwell

Descrizione del lavoro

Skill required:

Procure to Pay - Invoice Processing

Designation:

Procure to Pay Operations Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

This role plays a critical part in relationship with suppliers as it represents the first point of contact and information, helping stakeholders to solve problems and to make decisions. As a member of the Business Support Centre team (BSC/FSD) such is in charge with managing the relation with internal and external clients and with understanding their requests as well as with providing efficient financial services.

What are we looking for?

Skills, Knowledge and Experience Experience Required

• Advance English skills - spoken and written
• experience in Finance / Accounting department/Customer Service roles
• Good numerical and analytical skills
• Proficiency with Ms. Office (especially Excel and Outlook)
• Ability to handle high volumes of data entries with high accuracy Technical / Functional Skills Required
• Good numerical and analytical skills
• Proficiency with Ms. Office (especially Excel and Outlook)
• Ability to meet deadlines, good time management
• Able to help, teach or explain current process to others
• High attention to detail and problem-solving mindset
• Able to manage and facilitate calls with CLIENT Suppliers
• Able to manage stakeholders with high professionalism and facilitate meetings and calls Leadership Skills Required
• Engages & Inspires: Holder of this position shall prove, through personal example, excellence in providing services to clients and shall have the capacity to communicate in a simple and clear manner.
• Supports high performance teams: Holder of this position shall build efficient relations with teammates and with other teams. Such is expected to prove flexibility and a positive attitude inside the team.
• Provides guidance & sets priorities: Holder of this position will maintain focus on key priorities, issuing milestones that would lead to the fulfillment of targets as per the planning, will reduce complexity and deliver clear and easy to follow plans.
• The holder of the position should have previous experience in client service, as well as a good knowledge of foreign languages. Depending on the assigned markets, fluency in one or several of the following languages is necessary: French, Spanish, Italian, Turkish, Polish, Russian, Japanese, Indonesian. Education / Qualifications / Certifications Required
• Bachelor’s degree, preferably with specialization in Accounting or Finance
• EU work permit – mandatory Roles and Responsibilities:
• Act as a contact point for CLIENT suppliers, ensuring a high and constant level of service quality
• Responsible for Accounts Payable queries and questions received from internal (End Market users) and external (CLIENT supplier) stakeholders
• Responsible for overpayment/wrong payment amount recovery from CLIENT suppliers
• Provide excellent customer service, with the ability to build productive relationships, resolve complex issues and achieve win-win outcomes
• Perform daily/weekly/monthly tasks as per agreed timelines: account reconciliations / balance of account; provide proof of payment / invoice status to CLIENT suppliers and CLIENT employees
• Focus on achieving and exceeding the targets of Operational KPIs (OLA Compliance Rate, First time resolution, Average time to resolve)
• Solid knowledge of Invoice Processing, Issue Resolution and Banking Ops activities
• Good command of SAP transactions used for providing resolution to suppliers, Cherwell tool, Payment Calendar and other Service Lines activities (Data Management, Procurement, GL) to guide the stakeholders accordingly
• Ensure 100% adherence to internal controls in scope and data privacy
• Support the R2P Transformation agenda by contribution towards simplification & automation of the process and current ways of working
• Successfully plan activities and put them into action in order to ensure positive outcome of business-as-usual tasks (comply with the SLA of 8/16 working hours)
• Communicate at all levels and apply professional attitude
• High attention to detail considering the sensitive information provided (expected payment date, balance of account confirmation, proof of payment)
• Demonstrate Problem-solving attitude and ownership for actions assigned
• Ensure that process manuals are up-to-date and complete
• Grant support to the Business Support Centre Lead with the ad-hoc tasks that involve complex analysis