4400083-Executives

EXL Talent Acquisition Team; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a Billing Associate in Uttar Pradesh, India. The role requires 3+ years of hands-on billing experience in a high-volume environment and strong proficiency with Word, Excel, and Outlook.

You will follow SOPs, manage tight deadlines with accuracy, and provide excellent customer service across internal and external stakeholders. The position emphasizes integrity, discretion, and proactive teamwork in a dynamic setting.

Qualifications

• High School Diploma or GED equivalent required.
• 3+ years hands-on Billing experience in high volume environment.
• Intermediate skills in Microsoft Word, Excel and Outlook.
• Ability to follow standard operating procedures.
• Ability to work tight deadlines while maintaining accuracy.
• Team player, flexible, enthusiastic, and proactive.
• Good organizational and time management skills.
• Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customers.
• Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information.
• Ability to practice outstanding customer service.
• Ability to perform at a fast-paced ever-changing work environment with minimum daily direction.

Responsibilities

• Process weekly Billing Files.
• Upload, balance, and process adjustments.
• Print, mail and email invoices with reports and timecard backup.
• Upload invoices in various customer portals.
• Research outstanding invoices utilizing the aging report and various systems.
• Cancel, correct, and rebill invoices as needed.
• Support branches by providing invoice copies, billing reports, backup and answering questions.
• Research billable hours, adjustments, and credits.
• Resolve Help Desk tickets – this may require a call or meeting with the branch or customer.
• Resolve issues for various assigned and unassigned customers and branches.

Skills

Billing experience

Communication

Time management

Team player

Integrity

Customer service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Requirements

• High School Diploma or GED equivalent required3+ years hands-on Billing experience in high volume environment


• Intermediate skills in Microsoft Word, Excel and Outlook


• Ability to follow standard operating procedures


• Ability to work tight deadlines while maintaining accuracy


• Team player, flexible, enthusiastic, and proactive


• Good organizational and time management skills


• Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customers


• Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information


• Ability to practice outstanding customer service


• Ability to perform at a fast- paced ever-changing work environment with minimum daily direction ;

Characteristics, Duties and Responsibilities

• Process weekly Billing Files


• Upload, balance, and process adjustments


• Print, mail and email invoices with reports and timecard backup


• Upload invoices in various customer portals


• Research outstanding invoices utilizing the aging report and various systems


• Cancel, correct, and rebill invoices as neededSupport branches by providing invoice copies, billing reports, backup and answering questions


• Research billable hours, adjustments, and credits


• Resolve Help Desk tickets – this may require a call or meeting with the branch or customer


• Resolve issues for various assigned and unassigned customers and branches