4400294-Senior Executive

EXL; Ernakulam; On-site; INR 250,000 - 420,000; Full time

Job summary

EXL in Kerala, India, seeks a Billing Support Associate to manage invoice creation, merge/split invoices, and modify invoices to include specific elements.

You will download and retrieve deposit documents, process deposits daily in Oracle, correspond with client teams, and escalate any exceptions with the Team Lead. Shift is 4 PM–1 AM, with possible extension to 3 AM when required.

Qualifications

• Strong communication skills with ability to liaison with clients.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Solid understanding of accounting principles and basics of AR, Billing and Cash Application.
• Familiarity with AR, Billing and Cash Application processes.
• Ability to work in a team-oriented environment and follow process requirements.

Responsibilities

• Good understanding of invoice creation.
• Handle customized billing requests including merging/splitting invoices and modifications for specific elements.
• Download deposit details or related documents from bank portals.
• Retrieve deposit documents from imaging systems.
• Process deposits in Oracle daily.
• Email client counterparts about on-account/unapplied deposits.
• Collaborate with Team Lead to resolve exceptions.
• Eligible to work 4 PM to 1 AM shift and extend to 3 AM as needed.

Skills

Communication skills

Microsoft Office

Accounting knowledge

AR & Billing understanding

Teamwork

Process compliance

Tools

Oracle

Job description

Responsibilities/Activities

• Good understating of Invoice creation.
• Perform all activities required in the Billing support process i.e., customized billing requests from the customers, which includes merging, splitting of invoices, necessary modification to invoices to add specific element, uploading of invoices and certificates to customer portal.
• Download deposit details or related documents from bank websites.
• Retrieve deposit details or related documents from imaging.
• Complete the processing of deposit received on a daily basis in Oracle.
• Send email to the client counterpart for on account/unapplied deposits.
• Consult with Team Lead to resolve any exception.
• Willing to work in 4 PM - 1 AM shift and extend till 3 AM whenever required as per the process requirements.

Core Competencies and Skill sets

• Good communication skills.
• Working knowledge of Microsoft Office.
• Good accounting knowledge.
• Understanding on AR, Billing and Cash Application.
• Ability to work in a team environment and challenge oriented.
• Willingness to work according to the process requirements.