Executive - Hospital Billing / Front Desk

Even; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

A telecommunications firm in Bengaluru is seeking an IP Billing Executive responsible for managing billing operations for IP services. This role involves analyzing data, resolving billing issues, and ensuring compliance with industry regulations. The ideal candidate has a background in finance or accounting and possesses strong analytical skills. Join a dynamic team and ensure customer satisfaction through precise billing management in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in billing or accounting required.
• Detail-oriented and able to manage multiple tasks efficiently.
• Adaptable to changing priorities and deadlines.

Responsibilities

• Manage end-to-end billing processes for IP services.
• Analyze billing data to identify discrepancies.
• Respond to escalated customer disputes effectively.

Skills

Billing software proficiency

Telecommunication billing processes

Analytical skills

Verbal and written communication

Organizational skills

Excel proficiency

Problem-solving aptitude

Customer service focus

Education

Bachelor's degree in Finance, Accounting, or related field

Tools

ERP systems

Job description

The IP Billing Executive plays a crucial role in ensuring the accuracy and timeliness of billing procedures within the organization. This position is fundamental in the management of billing systems associated with Internet Protocol (IP) services. The IP Billing Executive is responsible for implementing and overseeing billing operations, analyzing billing data, and addressing customer inquiries related to their accounts. This role requires close attention to detail, as it directly impacts revenue collection and customer satisfaction. Moreover, the IP Billing Executive must collaborate with various departments to streamline billing processes and improve efficiencies. A deep understanding of telecommunication billing systems, exceptional problem-solving skills, and the ability to work under pressure are essential for succeeding in this fast-paced environment. The contributions of the IP Billing Executive not only maximize financial performance but also enhance customer retention through effective management of billing queries and issues.

Key Responsibilities

• Manage end-to-end billing processes for IP services.
• Maintain accurate customer billing records and databases.
• Analyze billing data to identify discrepancies and resolve issues.
• Assist with the implementation of billing system upgrades and improvements.
• Address customer inquiries and provide support regarding billing queries.
• Prepare detailed billing reports for management review.
• Coordinate with IT and finance departments to streamline billing procedures.
• Keep up-to-date with industry billing regulations and compliance requirements.
• Collaborate with sales teams for accurate contract execution.
• Assist in the development and documentation of billing policies.
• Monitor payment cycles and follow up on overdue accounts.
• Implement process improvements to enhance billing accuracy.
• Conduct training sessions for new team members on billing systems.
• Participate in audits related to billing to ensure accuracy and compliance.
• Respond to escalated customer disputes and resolve them effectively.

Required Qualifications

• Bachelor's degree in Finance, Accounting, or related field.
• Minimum 2 years of experience in billing or accounting.
• Proficient in billing software and ERP systems.
• Strong understanding of telecommunication billing processes.
• Excellent analytical and numerical skills.
• Effective verbal and written communication abilities.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Microsoft Excel and reporting tools.
• Understanding of compliance regulations and industry standards.
• Customer-centric approach with a focus on service quality.
• Problem-solving aptitude with a proactive mindset.
• Adaptable to changing deadlines and priorities.
• Experience in handling high volumes of billing data.
• Able to manage multiple tasks efficiently under pressure.