4400083-Executives

EXL; Dadri; On-site; INR 180,000 - 320,000; Full time

Job summary

EXL in India is seeking a billing specialist to manage high-volume billing processes and ensure accurate invoices. The role emphasizes SOP adherence, attention to detail, and timely communication with internal and external customers.

The ideal candidate will have a high school diploma or GED and 3+ years of billing experience, with proficiency in Word, Excel, and Outlook. Strong organization and integrity are required in a fast-paced environment.

Qualifications

• High School Diploma or GED equivalent required.
• 3+ years hands-on Billing experience in high volume environment.
• Intermediate skills in Microsoft Word, Excel and Outlook.
• Ability to follow standard operating procedures.
• Ability to work tight deadlines while maintaining accuracy.
• Team player, flexible, enthusiastic, and proactive.
• Good organizational and time management skills.
• Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customers.
• Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information.
• Ability to practice outstanding customer service.
• Ability to perform at a fast- paced ever-changing work environment with minimum daily direction.

Responsibilities

• Process weekly Billing Files.
• Upload, balance, and process adjustments.
• Print, mail and email invoices with reports and timecard backup.
• Upload invoices in various customer portals.
• Research outstanding invoices utilizing the aging report and various systems.
• Cancel, correct, and rebill invoices as needed.
• Support branches by providing invoice copies, billing reports, backup and answering questions.
• Research billable hours, adjustments, and credits.
• Resolve Help Desk tickets – this may require a call or meeting with the branch or customer.
• Resolve issues for various assigned and unassigned customers and branches

Skills

Attention to detail

Team player

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Requirements:

High School Diploma or GED equivalent required3+ years hands-on Billing experience in high volume environmentIntermediate skills in Microsoft Word, Excel and OutlookAbility to follow standard operating proceduresAbility to work tight deadlines while maintaining accuracyTeam player, flexible, enthusiastic, and proactiveGood organizational and time management skillsAbility to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customersAbility to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and informationAbility to practice outstanding customer serviceAbility to perform at a fast- paced ever-changing work environment with minimum daily direction ;

Characteristics, Duties and Responsibilities:

Process weekly Billing FilesUpload, balance, and process adjustmentsPrint, mail and email invoices with reports and timecard backupUpload invoices in various customer portalsResearch outstanding invoices utilizing the aging report and various systemsCancel, correct, and rebill invoices as neededSupport branches by providing invoice copies, billing reports, backup and answering questionsResearch billable hours, adjustments, and creditsResolve Help Desk tickets – this may require a call or meeting with the branch or customerResolve issues for various assigned and unassigned customers and branches