Field CRM Executive

Nextra; Gurugram District; Hybrid; INR 350,000 - 700,000; Full time

Job summary

Nextra is seeking a dedicated customer service professional to manage the complete lifecycle from onboarding to end of service, building strong relationships with all customers across Delhi NCR. The role involves handling queries, timely closure of complaints, billing-related concerns, and coordinating with internal teams to resolve issues and maintain cashflow.

You will conduct regular follow-ups, monitor overdue payments, identify upsell opportunities, and prepare reports on collections and

Responsibilities

• Manage complete customer service lifecycle, from onboarding to end date of services.
• Build and maintain strong relationships with every customers of allocation.
• Handle customer queries & timely closure of complaints, service issues, and billing-related concerns.
• Conduct regular customer follow-ups and field visits across Delhi NCR.
• Follow up with customers for pending Invoices, TDS & GST, outstanding dues, agreement renewals, and billing requirements. Achieve monthly Billing targets to maintain company cashflow.
• Maintain customer-wise records of outstanding amounts, payment commitments, collections, and follow-ups.
• Coordinate with the internal Billing, Accounts, Technical, Sales, and Operations teams for timely resolution of customer issues.
• Monitor overdue accounts and escalation long-pending payments to the concerned authority.
• Maintain regular communication with customers to improve satisfaction and retention.
• Identify opportunities for upselling and cross-selling of company products and services.
• Support customer retention and reduce customer churn.
• Prepare and share regular reports related to customer follow-ups, collections, outstanding payments, and customer issues.
• Achieve assigned CRM, collection, customer retention, and business development targets.

Job description

• Manage complete customer service lifecycle, from onboarding to end date of services.
• Build and maintain strong relationships with every customers of allocation.
• Handle customer queries & timely closure of complaints, service issues, and billing-related concerns.
• Conduct regular customer follow-ups and field visits across Delhi NCR.
• Follow up with customers for pending Invoices, TDS & GST, outstanding dues, agreement renewals, and billing requirements. Achieve monthly Billing targets to maintain company cashflow.
• Maintain customer-wise records of outstanding amounts, payment commitments, collections, and follow-ups.
• Coordinate with the internal Billing, Accounts, Technical, Sales, and Operations teams for timely resolution of customer issues.
• Monitor overdue accounts and escalation long-pending payments to the concerned authority.
• Maintain regular communication with customers to improve satisfaction and retention.
• Identify opportunities for upselling and cross-selling of company products and services.
• Support customer retention and reduce customer churn.
• Prepare and share regular reports related to customer follow-ups, collections, outstanding payments, and customer issues.
• Achieve assigned CRM, collection, customer retention, and business development targets.