Jobs in United States

Job Title: Helpdesk Administrator

Location: Newbridge, Co. Kildare

Contract: Full-time, shift-based (5 days over 7)

Salary: €18.00 Per Hour

Application Details: In order to work in Ireland a non-EEA National, unless exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

We are seeking a motivated and reliable Helpdesk Administrator to join our on-site Facilities Management team. This is a varied, hands-on role that combines helpdesk support, facilities coordination, administration, and general operative duties in a busy production and manufacturing environment. You will be the first point of contact for facilities-related queries, supporting both the FM Operations team and wider site staff to ensure smooth, efficient, and compliant service delivery.

• Operate and oversee FM Coordination and Helpdesk activities
• Manage and close PPM tasks using Maximo (training provided), ensuring SLA compliance
• Handle purchasing requests, supplier coordination, and work order tracking
• Provide helpdesk support for internal queries and issues
• Input payroll data via UDC Payroll and Kronos systems
• Support onboarding and training administration for new team members
• Maintain FM training plans, compliance records, and admin control of contracts
• Produce weekly task progress reports and support general office administration
• Assist with ad-hoc site operations including setups, moves, and reviews
• Always adhere to site health, safety, and compliance standards

• Strong customer service and communication skills
• Reliable, flexible, and able to prioritise multiple tasks
• Confident team player with solid planning and organisation abilities
• Advanced IT skills (MS Office essential, CAFM systems desirable)
• Experience in facilities coordination, helpdesk, or administration roles
• Familiarity with compliance and health & safety practices
• Experience in production/manufacturing environments is an advantage
• Full Irish driving licence

• Essential
• Minimum Experience Required (Years): 1
• Minimum Qualification: No Qualification
• Desirable
• Ability Skills: Administration, Computer Literacy, Interpersonal Skills
• Competency Skills: Collaboration, Priority Planning, Problem Solving, Teamwork

• Unlimited access to an online platform offering wellbeing support
• Employee Assistance Programme (legal and financial advice, support with wellbeing)
• 24-hour virtual GP service
• Sodexo Discounts Scheme, 24/7 across major retailers
• Pension Plan
• Learning and development opportunities
• Bike to Work Scheme
• Sodexo UK & Ireland enhanced benefits and leave policies

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications. We are committed to being an inclusive employer.

• Sector: Administrative and support service activities
• Career Level: Entry Level

Application Specifics: This role is open to candidates who meet the essential criteria and are eligible to work in Ireland.