Reception manager

Real People Recruitment Limited; Ongar; On-site; EUR 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced Reception Manager for a well-established 4-star hotel in North Dublin. The candidate will oversee Front Office operations, ensuring high standards in guest service and team leadership. This role requires strong leadership skills, experience in hotel management, and familiarity with property management systems. Competitive salary and benefits offered, including meals and ongoing training in a dynamic, service-focused environment.

Benefits

Competitive salary

Complimentary meals

Free parking

Ongoing training

Career progression

Qualifications

• Experience in a supervisory or management role in hotel reception.
• Strong knowledge of Microsoft Office and hotel PMS systems.
• Confident and friendly demeanor.

Responsibilities

• Oversee daily operations of the Front Office.
• Supervise reception shifts for seamless service.
• Ensure high standards of hospitality.

Skills

Hotel Operations

Front Office Management

Guest Services

Hospitality

Property Management Systems

Tools

Mews

Hotsoft

Opera

Job description

Real people recruitment is working with a well-established 4-star hotel located in North Dublin is currently seeking an experienced and motivated Reception Manager to lead its Front Office team. This is an excellent opportunity for a highly organised hospitality professional with a genuine passion for guest service and team leadership.

Job Title: Reception Manager
Department: Front Office / Reception
Reports To: Revenue Manager
Interdepartmental Liaison: All Hotel Departments

Key Responsibilities

• Oversee the daily operations of the Reception/Front Office department
• Supervise and coordinate reception shifts to ensure seamless service delivery
• Maintain and continuously improve service standards through coaching, training, and performance monitoring
• Lead by example with a hands‑on approach, motivating the team to deliver a professional and welcoming guest experience
• Work closely with the HR department to support recruitment, onboarding, and ongoing training within Reception
• Ensure all administrative tasks are completed accurately and within required timeframes
• Manage communication and collaboration with Reservations, Sales, and other key departments
• Handle guest enquiries and requests in person and by phone with professionalism and warmth
• Ensure appropriate staffing levels during peak check-in and check-out periods
• Maintain accurate and up-to-date records on the property management system (PMS)
• Communicate daily operational updates to the Reception team and relevant departments
• Record, investigate, and follow up on incidents or issues arising during shifts
• Ensure Front Desk operations consistently meet high standards of hospitality and efficiency

The Ideal Candidate

• Previous experience in a supervisory or management role within hotel reception or front office
• Strong working knowledge of Microsoft Office and hotel PMS systems such as Mews, Hotsoft, Opera, or similar
• Confident, friendly, and approachable manner
• Strong leadership and team collaboration skills
• Excellent communication and telephone etiquette
• A background in sales or upselling would be an advantage
• Flexible, reliable, and committed to delivering high standards consistently

What We Offer

• Competitive salary, dependent on experience
• Complimentary meals while on duty
• Free on-site car parking
• Ongoing training and professional development
• Clear opportunities for career progression within a 4-star hotel environment

This role is available for an ASAP start, with remuneration aligned to experience and qualifications.

Skills

Hotel Operations • Front Office Management • Guest Services • Hospitality • Property Management Systems

Benefits

Free Parking • Meals on Duty • Training & Development