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InterContinental Dublin are currently recruiting for a Reservations Agent to join our team. The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done. InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry.

The Reservations Agent is responsible for handling & processing all aspects of individual and group room reservations. They make reservations, process payments and confirm arrangements. Agents need to have a pleasant phone voice and a professional but friendly attitude.

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Ensure the reservations being entered into the PMS system are in the correct format.
• Communicate information to other departments with information that pertains to them.
• Check arrival lists and double check that all special requests are followed up correctly.
• Print reports and check details for reservations made.
• Follow up on reservation traces.
• Ensure blocks, party name lists and arrangements are updated correctly following up with sales where required.
• Enter group rooming lists.

• Ability to prioritize in a fast‑paced environment.
• Exceptional attention to detail and a strong administrative background.
• Team player.
• Accuracy and strong attention to detail.
• Flexibility in day‑to‑day job demands, remain focused when priorities and practices change.
• Be clear, concise and professional in all communications both written and verbal.
• Work closely with other departments to achieve desired end result.
• Be resourceful and creative when faced with obstacles.
• Ability to follow up and see projects through to completion.
• Adhere to deadlines.
• Take ownership for assigned responsibilities.
• Genuine, approachable and enthusiastic.
• Take full ownership for specific market segment.
• Polished and professional demeanor when client facing.

Opera PMS System Experience Is Essential.

This role includes working Saturdays.

• Excellent learning, development and career opportunities within our group.
• Uniform provided & dry cleaned.
• Complimentary staff meals while on duty.
• Employee discounted rates for IHG and MHL group hotels.
• Bike to Work & Tax Saver Scheme.
• Employee Assistance Programme.
• Recognition Awards.
• Recommend a friend recruitment bonus.
• Sports & social events throughout the year.
• Staff gym.

Reservations Agent bookings, telephone skills.

Gym meal allowance / canteen discounted room and F&B rates.

Entry level.

Full‑time.

Other.

Administrative and Support Services.

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