Customer Engineering Manager, Small and Medium Businesses

Google Inc.; Dublin; On-site; EUR 80,000 - 120,000; Full time

Job summary

A leading global technology firm in Dublin is seeking a Customer Engineering Manager for Small and Medium Businesses. The role involves leading teams, driving business opportunities, and improving customer satisfaction in the cloud computing sector. Candidates require at least 6 years of relevant experience, including managing engineering teams and a strong project management background. This position offers a chance to influence Google Cloud products and improve customer collaboration.

Qualifications

• 6 years of experience in a cloud computing environment or customer-facing role.
• Experience managing a quota-carrying team.
• Experience leading Engineering teams in Pre-Sales or Post-Sales.

Responsibilities

• Lead Scaled Customer Engineers to prioritize business opportunities.
• Partner with Google/Partners Sales teams to devise strategies.
• Lead projects to scale Google Cloud business.
• Determine staffing levels to meet annual goals.
• Assess team performance and provide training.

Skills

Technical Sales Engineering

Project Management

Leadership

Technical Problem Solving

Education

Bachelor's degree or equivalent practical experience

Job description

Customer Engineering Manager, Small and Medium Businesses

Google Dublin, Ireland

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

• Bachelor's degree or equivalent practical experience.
• 6 years of experience as a Technical Sales Engineer in a cloud computing environment or in a customer- or partner-facing role.
• Experience managing a quota-carrying team.
• Experience leading and managing externally facing Engineering teams (e.g., Pre‑Sales, Post‑Sales, Partners, Consulting).

Preferred qualifications:

• Experience with web/Internet related technologies, architecture across SaaS, PaaS, and IaaS, and cloud productivity suites.
• Experience in consulting, with excellent project management skills.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem‑solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead Scaled Customer Engineers to engage and prioritize business opportunities with startup, digital native, and SMB customers, identify sales and technical objections, help maintain pre/post sales customer satisfaction, and increase business generation.
• Be a close partner with Google/Partners Sales teams to devise regional sales and market strategies.
• Lead strategic projects that deliver assets to scale Google Cloud business and empower individual Customer Engineers to lead and execute projects to scale impact.
• Work with management to determine proper staffing levels to support annual goals, establish job requisitions, and assemble candidate pools to fill open positions.
• Assess individual performance with active, individual, and progressive feedback and ensure the team is properly trained and equipped to successfully perform in support of annual goals.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.