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Junior Field Service Engineer
Job summary
A technology-driven organization based in Dublin is seeking a Junior Field Service Engineer. The role offers a blend of on-site and remote IT support, involving tasks such as troubleshooting hardware and managing systems like Microsoft 365 and Azure. Candidates should have at least 2 years of IT support experience and a third-level qualification in a related field. This permanent position offers hybrid working, a competitive salary, and opportunities for professional development.
Benefits
Qualifications
- At least 2 years’ experience in IT support, ideally in a helpdesk or field engineering capacity.
- Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.
- Good understanding of networking protocols and services (TCP/IP, DNS, DHCP, Wi-Fi).
- Practical experience in troubleshooting and repairing IT hardware.
- Familiarity with helpdesk/ticketing systems.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently, prioritize tasks, and manage time effectively.
- Full driving license and access to personal transport.
Responsibilities
- Provide 1st and 2nd line support via phone, email, and remote access.
- Attend client sites to resolve hardware, networking, and software issues.
- Support and maintain desktops, laptops, printers, and mobile devices.
- Administer and manage Microsoft 365, Azure, and Active Directory.
- Document incidents, solutions, and changes clearly.
Skills
Education
Tools
Location: Dublin, Ireland
Type: Permanent
Our client, a technology-driven organisation, is seeking an experienced Field Service Engineer to deliver both on-site and remote IT support services. This role involves a blend of desk-based technical assistance and field engineering, providing support across a wide range of systems, applications, and end-user environments. This is not a consultancy or MSP role — you’ll be part of a dedicated in-house IT team.
- Provide 1st and 2nd line support via phone, email, and remote access tools.
- Attend client sites to diagnose and resolve hardware, networking, and software issues.
- Support and maintain desktops, laptops, printers, and mobile devices.
- Administer and manage Microsoft 365, Windows environments, Azure, and Active Directory.
- Troubleshoot business-critical applications and core IT systems.
- Manage user account provisioning, updates, and patch management.
- Document incidents, solutions, and technical changes clearly and accurately.
- Escalate complex technical issues to senior engineers or external vendors when required.
- Deliver excellent customer service and communicate professionally with end-users.
- At least 2 years’ experience in IT support, ideally in a helpdesk and/or field engineering capacity.
- Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.
- Good understanding of networking protocols and services (TCP/IP, DNS, DHCP, Wi-Fi).
- Practical experience in troubleshooting and repairing IT hardware and peripherals.
- Familiarity with helpdesk/ticketing systems.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently, prioritise tasks, and manage time effectively.
- Full driving licence and access to personal transport (essential for field duties).
- Experience supporting label printers and barcode scanners.
- Familiarity with FreshService or similar IT service desk tools.
- Exposure to Microsoft Intune or other MDM platforms.
- Working knowledge of Linux/macOS operating systems.
- Basic SQL querying and data analysis.
- Understanding of API integrations (REST/SOAP).
- Previous exposure to ERP systems (e.g., Infor M3).
- Awareness of ITIL processes and frameworks.
- Relevant industry certifications (e.g., CompTIA, Microsoft, Cisco, ITIL).
- A recognised third-level qualification in Computer Science, IT, or a related discipline.
- Hybrid working – flexibility to split your time between home and office.
- Work–life balance – Monday to Friday schedule with flexibility
- Permanent in-house role – not a consultancy or MSP, you’ll be part of the company long-term.
- Career growth – opportunities for professional development.
- Great package – competitive salary, bonus scheme, pension, and life assurance cover.
If you are interested in this role, please apply with your updated CV.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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