Reservation Agent

Croke Park; Drumconrath; On-site; EUR 26,000 - 34,000; Full time

Job summary

A renowned hotel in Dublin is looking for a Reservation Agent to provide excellent customer service. The role involves managing bookings and assisting guests with inquiries. Ideal candidates will have strong customer service skills and familiarity with hotel management systems. Full-time availability is required, with opportunities for career development in the Doyle Collection hotel group.

Benefits

30 days holiday including public holidays

Free meals on duty

Discounted hotel rooms

50% off food when dining

In-house training

Reward and recognition programmes

Cycle to Work scheme

Pension plan

Staff summer and Christmas parties

Refer a Friend bonus scheme

Qualifications

• Customer service skills for in-person and remote interaction.
• Knowledge of hotel facilities and local attractions.
• Experience with hotel management systems.

Responsibilities

• Provide excellent customer service to guests.
• Manage room bookings and handling cancellations.
• Advise guests on room types, rates, and promotions.

Skills

Excellent customer service skills

Strong knowledge of hotel and local area

Experience using hotel PMS or similar system

Job description

Reservation Agent

Full‑time role at The Croke Park, Dublin – a 4‑star Doyle Collection hotel situated beside the iconic stadium.

About the role

As a Reservations Agent, you will be the friendly voice guests hear when they want to learn more about staying with us. You will engage with guests, provide information about the hotel, facilities, local area, and handle reservations.

Key responsibilities

• Provide excellent customer service to guests in person, over the phone, and via email.
• Use the hotel PMS to manage room bookings, cancellations, and change requests.
• Advise guests on available room types, rates, and promotions.
• Maintain accurate records and ensure compliance with company policies.

Required skills & qualifications

• Excellent customer service skills.
• Strong knowledge of our hotel, facilities, and local area.
• Experience using a hotel PMS or similar system.
• Full‑time availability: 40 hours per week on a 5‑over‑7 roster.

Benefits

• 30 days holiday including public holidays (increases to 35 with length of service).
• Free meals on duty, breakfast, and all‑day tea and coffee.
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends.
• 50% off food when dining with the Doyle Collection.
• Great location with easy access to public transport.
• In‑house training team dedicated to your personal development.
• Reward and recognition programmes (bonuses, restaurant meals, overnight stays, extra days off).
• Cycle to Work scheme and pension plan.
• Staff summer parties, Christmas parties and regular team get‑togethers.
• Refer a Friend bonus scheme.
• Meals on duty, Refer A Friend Bonus and Length of Service Awards.

Salary & career development

Opportunities for career growth within the Doyle Collection hotel group across Ireland, the UK and the USA.

Inclusion & diversity statement

Inclusion and diversity are key to us. At The Doyle Collection, everyone is valued and treated with fairness and respect. We are an equal‑opportunity employer.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other