Anaplan Model Builder

ServiceNow, Inc.; Dublin; On-site; EUR 70,000 - 85,000; Full time

Job summary

A leading technology company is seeking an experienced Anaplan Model Builder to design and maintain complex models driving sales planning processes. Candidates should have over 2 years in SaaS metrics, be Anaplan certified, and possess strong communication skills. This role emphasizes documentation of customer journeys and process optimization. The position is located in Dublin, Ireland.

Qualifications

• 2+ years’ experience in SaaS and Sales metrics.
• Experience implementing EPM technologies.
• Ability to manage joint projects.

Responsibilities

• Design, develop, and maintain complex Anaplan models.
• Facilitate requirements gathering and process mapping workshops.
• Document customer journeys and optimize processes.

Skills

Experience with AI integration

Enterprise selling processes

Communication skills

Attention to detail

Education

Anaplan Certified Model Builder (Level 1, 2, and The Anaplan Way)

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking an experienced Anaplan Model Builder to join our Sales Planning and Performance Management Anaplan team. In this role, you will be responsible for designing, developing, and maintaining complex Anaplan models that drive our sales planning, forecasting, and performance management processes.

What you get to do in this role:

• Facilitate requirements gatheringand process mapping workshops.Perform gap analysis (as isfunctionality versus to befunctionality)
• Participate in end-to-end activitiesrelated to implementation planningincluding project management, issuemanagement, communication andchangemanagement
• Help personalize and humanize thecustomer experience while at thesame time accomplishing futurebusinessscalability
• Document the customer journeyand identify ways to improve existingcustomer pain points based onprocess optimization, technology,change management, or communication
• Help uncomplicate the workenvironment of tomorrow byforecasting scalable solutions andwhen they need to be delivered to positivelyinfluence the customerjourney
• Work with the business, design,engineering, and product teams tocreate digital transformationexperiences for team membersandcustomers
• Work based on Agile digitalexecution and communicate acrossmultiple cross teams to ensuresuccessful projectdelivery
• Translate your recommendations to seniorleadership to gain agreement, affectchange and influence long termdigitalstrategies
• Help create customersolutions to affectorganizational transformational in theface of a digital-first newlandscape
• Participate in User Acceptancetesting and recommendimprovements.
• Build proofs-of-concept (POC)forpotential new solutionsandtechnologies by working with product management and engineering teams.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 2+ years’ experience working with enterprise selling processes and experience with corresponding SaaS and Sales metrics.
• Anaplan Certified Model Builder (Level 1, 2, and The Anaplan Way)
• Experience defining systems strategy, developing systems requirements, designing, and prototyping, testing training, defining support procedures, and implementing practical business solutions under multiple deadlines.
• Experience managing joint projects of various sizes.
• Experience implementing one or more EPM technologies.
• Ability to effectively communicate information to both technical and non‑technical stakeholders
• High attention to detail and scrutiny of discrepancies that sparks conversations to develop better solutions.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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