Payroll Migration Support Agent (Hybrid, 6 Months)

Total Talent; Meath Hill; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A leading staffing firm in Ireland is seeking a Customer Support Agent for an immediate start in a 6-month payroll migration project. This hybrid role offers full payroll training and is ideal for candidates with strong customer service skills and a proactive attitude. Responsibilities include supporting customers during the transition of their data and troubleshooting issues. Ideal candidates will have strong IT skills and must have access to their own transport, given the location.

Qualifications

• Strong customer-service skills and an interest in learning payroll.
• Previous payroll experience is welcome but not required.
• Due to location, must have access to own transport.

Responsibilities

• Support customers transitioning their data from previous payroll systems.
• Serve as the first point of contact for customer queries via phone and email.
• Troubleshoot issues by researching solutions and providing clear guidance.
• Deliver walkthroughs and support to help customers confidently use the payroll software.
• Assist with software testing to ensure quality, bug-free releases.
• Collaborate with the wider team to resolve queries and share knowledge.
• Manage customer support calls and emails during quieter periods.

Skills

Excellent phone manner

Strong communication

Customer-focused attitude

Strong IT skills

Fast learner

Knowledge of Microsoft Excel

Positive attitude

Time Management

Customer Service

Job description

A leading staffing firm in Ireland is seeking a Customer Support Agent for an immediate start in a 6-month payroll migration project. This hybrid role offers full payroll training and is ideal for candidates with strong customer service skills and a proactive attitude. Responsibilities include supporting customers during the transition of their data and troubleshooting issues. Ideal candidates will have strong IT skills and must have access to their own transport, given the location.