Customer Support Agent

Total Talent; Meath Hill; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

A leading staffing firm in Ireland is seeking a Customer Support Agent for an immediate start in a 6-month payroll migration project. This hybrid role offers full payroll training and is ideal for candidates with strong customer service skills and a proactive attitude. Responsibilities include supporting customers during the transition of their data and troubleshooting issues. Ideal candidates will have strong IT skills and must have access to their own transport, given the location.

Qualifications

• Strong customer-service skills and an interest in learning payroll.
• Previous payroll experience is welcome but not required.
• Due to location, must have access to own transport.

Responsibilities

• Support customers transitioning their data from previous payroll systems.
• Serve as the first point of contact for customer queries via phone and email.
• Troubleshoot issues by researching solutions and providing clear guidance.
• Deliver walkthroughs and support to help customers confidently use the payroll software.
• Assist with software testing to ensure quality, bug-free releases.
• Collaborate with the wider team to resolve queries and share knowledge.
• Manage customer support calls and emails during quieter periods.

Skills

Excellent phone manner

Strong communication

Customer-focused attitude

Strong IT skills

Fast learner

Knowledge of Microsoft Excel

Positive attitude

Time Management

Customer Service

Job description

Customer Support Agent - Payroll Migration Project (Hybrid)

Location: Duleek

Contract: 6 Months

Start Date: Immediate

We are seeking Customer Support Agents to join a 6‑month payroll migration project. Full payroll training will be provided, making this role ideal for individuals with strong customer‑service skills, excellent IT ability, and an interest in learning payroll.

Key Responsibilities

• Support customers transitioning their data from previous payroll systems.
• Serve as the first point of contact for customer queries via phone and email.
• Troubleshoot issues by researching solutions and providing clear guidance.
• Deliver walkthroughs and support to help customers confidently use the payroll software.
• Assist with software testing to ensure quality, bug‑free releases.
• Collaborate with the wider team to resolve queries and share knowledge.
• Manage customer support calls and emails during quieter periods.

Skills & Experience

• Excellent phone manner with strong communication and listening skills.
• Customer‑focused attitude and desire to provide exceptional support.
• Strong IT skills and confidence navigating software systems.
• Fast learner with the ability to adapt in a busy, evolving environment.
• Knowledge of Microsoft Excel is a plus.
• Previous payroll experience is welcome but not required. Full training provided.
• Positive, proactive attitude with a team‑first approach.
• Due to location must have access to own transport.

This is an excellent opportunity to gain payroll experience while working in a collaborative, supportive environment.

Key Skills

• Time Management
• Communication
• Customer Service

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Administrative and Support Services