Workshop Controller: Lead Tech Team to Top Service Quality

Orange Recruitment; Dublin; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Company pension scheme

Life assurance and income protection

Manufacturer training and recognised

Job summary

Orange Recruitment is seeking an experienced Workshop Controller for its busy service operation in North Dublin. You will lead technicians, coordinate workflow, and ensure high-quality repairs and service delivery.

The role requires strong leadership, diagnostic skills, and a customer-focused approach, with a drive to maintain efficiency and safety in a fast-paced workshop environment.

Qualifications

• Experience leading workshop teams and managing workflow
• Strong understanding of vehicle servicing, diagnostics, and repairs
• Ability to deliver first-class service and maintain quality standards
• Full clean driving licence required or advantageous

Responsibilities

• Coordinate and oversee day-to-day workflow within the workshop.
• Allocate work across technicians based on skill and capacity.
• Monitor productivity, efficiency, and labour utilisation.
• Ensure repairs and servicing are completed correctly and on schedule.
• Support technicians with technical guidance and problem-solving.
• Collaborate with Service Advisors to ensure clear repair instructions.
• Manage workshop loading to maximise productivity and customer satisfaction.
• Monitor job progress and address delays or issues.
• Ensure work matches customer requirements and manufacturer standards.
• Review additional repair requirements and communicate recommendations.
• Assist with diagnosing intermittent or complex vehicle faults.
• Maintain accurate workshop records and job documentation.
• Conduct quality checks before vehicles are returned to customers.
• Lead and support a team of technicians, promoting high standards.
• Maintain a clean, organised, and safe workshop environment.
• Identify equipment, tooling, or training needs to improve performance.
• Encourage continuous improvement across the department.
• Ensure health and safety procedures are followed.
• Prepare service and repair estimates and realistic completion times.
• Keep up to date with technical developments and manufacturer training.

Skills

Leadership

Workshop management

Diagnostics

Customer service

Organisational skills

Communication

Decision making

Problem solving

Team motivation

Health and safety

Driving licence

Education

Motor Technician qualification

Tools

Workshop management system

Job description

Orange Recruitment is seeking an experienced Workshop Controller for its busy service operation in North Dublin. You will lead technicians, coordinate workflow, and ensure high-quality repairs and service delivery.

The role requires strong leadership, diagnostic skills, and a customer-focused approach, with a drive to maintain efficiency and safety in a fast-paced workshop environment.