Workshop Controller

Orange Recruitment; Dublin; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Company pension scheme

Life assurance and income protection

Manufacturer training and recognised

Job summary

Orange Recruitment is seeking an experienced Workshop Controller for its busy service operation in North Dublin. You will lead technicians, coordinate workflow, and ensure high-quality repairs and service delivery.

The role requires strong leadership, diagnostic skills, and a customer-focused approach, with a drive to maintain efficiency and safety in a fast-paced workshop environment.

Qualifications

• Experience leading workshop teams and managing workflow
• Strong understanding of vehicle servicing, diagnostics, and repairs
• Ability to deliver first-class service and maintain quality standards
• Full clean driving licence required or advantageous

Responsibilities

• Coordinate and oversee day-to-day workflow within the workshop.
• Allocate work across technicians based on skill and capacity.
• Monitor productivity, efficiency, and labour utilisation.
• Ensure repairs and servicing are completed correctly and on schedule.
• Support technicians with technical guidance and problem-solving.
• Collaborate with Service Advisors to ensure clear repair instructions.
• Manage workshop loading to maximise productivity and customer satisfaction.
• Monitor job progress and address delays or issues.
• Ensure work matches customer requirements and manufacturer standards.
• Review additional repair requirements and communicate recommendations.
• Assist with diagnosing intermittent or complex vehicle faults.
• Maintain accurate workshop records and job documentation.
• Conduct quality checks before vehicles are returned to customers.
• Lead and support a team of technicians, promoting high standards.
• Maintain a clean, organised, and safe workshop environment.
• Identify equipment, tooling, or training needs to improve performance.
• Encourage continuous improvement across the department.
• Ensure health and safety procedures are followed.
• Prepare service and repair estimates and realistic completion times.
• Keep up to date with technical developments and manufacturer training.

Skills

Leadership

Workshop management

Diagnostics

Customer service

Organisational skills

Communication

Decision making

Problem solving

Team motivation

Health and safety

Driving licence

Education

Motor Technician qualification

Tools

Workshop management system

Job description

A well-established and growing automotive retail business is looking to appoint an experienced Workshop Controller to join its busy service operation in North Dublin. This position would suit a strong workshop professional who enjoys leading people, managing workflow, and ensuring customers receive a first-class service experience. Working closely with technicians, service advisors, and management, you will play a key role in keeping the workshop running efficiently while maintaining the highest standards of quality and productivity.

This is an excellent opportunity to join a progressive organisation that continues to invest in its facilities, people, and long-term growth.

Responsibilities

• Coordinate and oversee the day-to-day workflow within the workshop.
• Allocate work effectively across technicians based on skill level and capacity.
• Monitor workshop productivity, efficiency, and labour utilisation.
• Ensure repairs and servicing are completed correctly and on schedule.
• Support technicians with technical guidance and problem-solving where required.
• Work closely with Service Advisors to ensure repair instructions are clear and accurate.
• Manage workshop loading to maximise productivity and customer satisfaction.
• Monitor job progress and proactively address delays or issues.
• Ensure all work carried out matches customer requirements and manufacturer standards.
• Review additional repair requirements and communicate recommendations through the service team.
• Assist with diagnosing intermittent or complex vehicle faults when necessary.
• Maintain accurate workshop records and job documentation.
• Conduct quality control checks before vehicles are returned to customers.
• Lead and support a team of technicians, promoting high standards and teamwork.
• Maintain a clean, organised, and safe workshop environment.
• Identify equipment, tooling, or training requirements that could improve workshop performance.
• Encourage best practices and continuous improvement across the department.
• Ensure compliance with health and safety procedures at all times.
• Prepare service and repair estimates along with realistic completion times.
• Keep up to date with technical developments and manufacturer training.

What We're Looking For

• Previous experience in a Workshop Controller, Senior Technician, Foreman, or similar automotive leadership role.
• Strong technical understanding of vehicle servicing, diagnostics, and repairs.
• Proven ability to lead, motivate, and manage workshop teams.
• Excellent organisational and planning skills.
• Experience working towards productivity and performance targets.
• Strong communication skills with both customers and colleagues.
• Ability to make confident decisions in a fast-paced environment.
• Good computer literacy and experience using workshop management systems.
• A qualified Motor Technician background would be highly advantageous.
• Professional, customer-focused approach.
• Strong attention to detail and commitment to quality workmanship.
• Full clean driving licence.
• Company pension scheme
• Life assurance and income protection cover
• Manufacturer training and recognised certifications