Workshop Operations Coordinator

Northgate Vehicle Hire Limited; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

24 days holiday + Birthday day

Pension plan

Group discounted healthcare

Employee Assistance Programme

Share Save Scheme

Employee discounts

Long service awards

Free parking

Family-friendly policies

Enhanced annual leave

Job summary

Northgate Ireland seeks a Workshop Administrator to support the Workshop Manager and Supervisor in day-to-day operations, ensuring productivity targets are met while delivering top-tier customer service. You will work with Foreman to maximise technician performance and oversee job cards and warranties.

This permanent role offers a dynamic, high-volume environment with focus on efficiency, accuracy, and KPI attainment within a leading vehicle hire and fleet management business.

Qualifications

• Minimum 3 years’ experience in a similar role.
• Strong IT skills including MS Office, databases, and Outlook.
• Full clean driving licence.
• Strong attention to detail.
• Professional, customer-focused approach.
• Ability to perform in a busy, high-pressure environment.
• Strong understanding of cost control and target delivery.
• Excellent multitasking and coordination skills.
• Mechanical qualification or strong technical knowledge.
• Experience within the vehicle rental or fleet industry.
• Supervisory or people management experience.

Responsibilities

• Load and review workshop diary bookings and order service kits to maximise efficiency and meet KPIs.
• Allocate, manage, and close job cards, delegating where appropriate.
• Ensure all completed work is compliant, signed off, and vehicles are roadworthy.
• Manage warranty processes in line with manufacturer requirements and timescales.
• Work with the Foreman to allocate work based on technician skillsets.
• Maintain a clean, safe, and organised workshop environment.
• Manage subcontracted work to minimise downtime and control costs, including Loss of Use where applicable.
• Escalate any internal or external VORs likely to exceed targets.
• Communicate effectively with customers, providing updates on vehicles off the road longer than expected.
• Maintain accurate, real-time job statuses across all systems.
• Ensure Planned Maintenance, Compliance Events, Recalls, and Loan Days are delivered within targets.
• Effectively reschedule work to accommodate changing priorities.

Skills

Workshop admin experience

MS Office

Outlook

Attention to detail

Customer-focused

Multitasking

Cost control

Coordination

Supervisory experience

Vehicle fleet knowledge

Mechanical knowledge

Education

Mechanical qualification

Tools

MS Office

Databases

Outlook

Job description

Northgate Ireland seeks a Workshop Administrator to support the Workshop Manager and Supervisor in day-to-day operations, ensuring productivity targets are met while delivering top-tier customer service. You will work with Foreman to maximise technician performance and oversee job cards and warranties.

This permanent role offers a dynamic, high-volume environment with focus on efficiency, accuracy, and KPI attainment within a leading vehicle hire and fleet management business.