Automotive Workshop Controller: Service & Upsell Lead

Joe Duffy Group; Dublin; On-site; EUR 38,000 - 48,000; Full time

Job summary

Joe Duffy Group in Dublin seeks a Workshop Controller to assist in managing service and repair work to maximise profitability. Responsibilities include running the work loading system, upselling value-added products, and maintaining professional standards.

The role requires a qualified technician/Mechanic with a full EU driving licence, strong English, numeracy and literacy, and prior motor-industry experience. Kerridge knowledge is a plus.

Qualifications

• Fluent English speaker with high numeracy and literacy skills.
• Full, clean EU driving licence is an absolute requirement.
• Qualified Technician/Mechanic with certificates is extremely desirable.

Responsibilities

• Workshop Control: Managing the workshop through efficient operation of the work loading system.
• Upselling: Selling value-added and incremental products through effective communication with customers, technicians, and team members.
• Professional Standards: Demonstrating due diligence, accuracy, and professionalism at all times.
• Data Processing: Recording and processing information on work carried out to customer vehicles via the work loading system.

Skills

Fluent English

Driving licence (EU)

Leadership

Numeracy

Literacy

Education

Technician/Mechanic certification

Motor industry experience

Tools

Kerridge system

Job description

Joe Duffy Group in Dublin seeks a Workshop Controller to assist in managing service and repair work to maximise profitability. Responsibilities include running the work loading system, upselling value-added products, and maintaining professional standards.

The role requires a qualified technician/Mechanic with a full EU driving licence, strong English, numeracy and literacy, and prior motor-industry experience. Kerridge knowledge is a plus.