Workshop Controller: Customer-Centric Service Lead

Shaw Commercials Group; Castlebar; On-site; EUR 35,000 - 50,000; Full time

Job summary

Shaw Commercials Group in Mayo is seeking a Workshop Controller to provide excellent customer service from booking to vehicle return. You will be the main contact for customers throughout their service or repair and manage the daily workshop schedule.

You will coordinate customer requirements with workshop staff, keep customers informed on progress, liaise with parts and technicians, and quote or approve any additional work as needed. Accurate records and timely invoicing are essential.

Responsibilities

• Provide excellent customer service from the initial booking through to the return of the vehicle.
• Act as a key point of contact for customers throughout their service or repair.
• Take bookings for the service department and understand customers’ service and repair requirements.
• Organise the daily workshop schedule and coordinate customer requirements with the workshop team.
• Keep customers informed throughout the day on the progress of their vehicle.
• Communicate any additional work identified by the workshop and obtain customer approval where required.
• Liaise closely with technicians regarding job progress, expected completion times and any additional work required.
• Work closely with the Parts Advisor regarding parts availability, orders and workflow planning.
• Invoice completed work and collect customer payments.
• Explain work carried out when returning vehicles to customers and discuss any follow-up requirements.
• Build and maintain strong relationships with customers.
• Organise the workshop roster for the month ahead online.
• Review staff clockings and approve technician overtime as required.
• Work closely with the Warranty Coordinator and Planner.
• Work with the Marketing Associate regarding the promotion of the workshop.
• Maintain accurate customer records and enter relevant information into company systems.

Job description

Shaw Commercials Group in Mayo is seeking a Workshop Controller to provide excellent customer service from booking to vehicle return. You will be the main contact for customers throughout their service or repair and manage the daily workshop schedule.

You will coordinate customer requirements with workshop staff, keep customers informed on progress, liaise with parts and technicians, and quote or approve any additional work as needed. Accurate records and timely invoicing are essential.