Guest Experience Specialist (Hotel Receptionist)

Furnished Quarters; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Furnished Quarters is seeking a Guest Experience Specialist to join The Murphy in Dublin, Ireland. This on-site role focuses on welcoming guests, ensuring seamless arrivals and departures, and delivering exceptional hospitality throughout their stay.

You will handle concierge requests, coordinate check-ins/outs, and work closely with housekeeping, maintenance, and service partners to uphold high standards. The position involves rotating day and evening shifts in a dynamic hotel environment.

Qualifications

• 2+ years of hospitality, guest relations, front office, or similar guest-facing experience.
• Fluency in English (written and spoken).
• Strong organizational and time-management skills.
• Ability to work rotating day and evening shifts.
• On-site role based in Dublin, Ireland.

Responsibilities

• Welcome guests warmly at the Welcome Desk and provide a professional presence.
• Coordinate guest check-ins and check-outs accurately.
• Answer guest questions and provide local recommendations throughout the stay.
• Anticipate guest needs and deliver personalized service.
• Coordinate with Housekeeping, Maintenance, and other partners to maintain standards.
• Maintain documentation and handovers for shifts and communicate operational updates.
• Use hotel management systems and productivity tools to support daily operations.

Skills

Hospitality excellence

Guest relations

Communication

Time management

Teamwork

Problem solving

Independence

Attention to detail

Education

Third-level qualification

Tools

StayNTouch

UniFocus

Microsoft 365

Google Workspace

Job description

Guest Experience Specialist/Hotel Receptionist (Day/Evening)

Location: The Murphy – Dublin, Ireland
Schedule: Full-time | Rotating daytime and evening shifts, including 6:30am–3:00pm, 10:00am–6:30pm, and 2:30pm–11:00pm

The Opportunity

We’re looking for a warm, attentive, and service-driven Guest Experience Specialist to join our team at The Murphy in Dublin.

As a Guest Experience Specialist, you’ll play a key role in creating a welcoming, seamless experience for our guests throughout their stay. From arrivals and departures to concierge support, property readiness, and day-to-day operational needs, you’ll help ensure that every interaction reflects a high standard of hospitality.

This is a hands-on, on-site opportunity for someone who enjoys engaging with people, takes pride in creating exceptional guest experiences, and thrives in a dynamic hospitality environment.

What You’ll Do

Guest Experience & Hospitality

• Warmly welcome arriving and departing guests and provide a friendly, professional presence at the Welcome Desk
• Coordinate guest check-ins and check-outs efficiently and accurately
• Assist guests with questions, requests, local recommendations, and other needs throughout their stay
• Anticipate guest needs and provide thoughtful, personalized service
• Respond to guest concerns professionally and work with the appropriate teams to support timely resolution
• Maintain discretion and confidentiality when handling guest information and interactions

Property Operations & Readiness

• Conduct routine walkthroughs of guest corridors, common areas, and other designated spaces to ensure property standards are maintained
• Complete room inspections and support readiness activities as needed
• Monitor property access, activity, and general safety throughout the shift
• Maintain clean, welcoming, and well-presented communal spaces
• Restock guest amenities and supplies as needed
• Complete daily operational logs, inspection documentation, and detailed shift handover notes
• Identify and elevate maintenance, safety, cleanliness, or guest‑impacting concerns

Service & Vendor Coordination

• Coordinate with Housekeeping and Maintenance partners to support property cleanliness, presentation, and preventative maintenance standards
• Partner with Facilities, Food & Events, Security, and other service providers to support smooth day‑to‑day operations
• Assist with coordinating guest experiences, property activities, and events as required
• Communicate operational needs and follow up with internal teams and external service partners to ensure issues are resolved

Systems, Communication & Teamwork

• Monitor the internal support ticketing platform and respond promptly to incoming guest inquiries, operational requests, and assigned tasks
• Maintain accurate and timely documentation of guest and operational activity
• Provide clear and detailed handovers to colleagues between shifts
• Use hotel management systems, productivity tools, and mobile inspection platforms to support daily operations
• Collaborate closely with Guest Experience colleagues, leadership, and service partners to maintain consistent service throughout the property

What You Bring

• 2+ years of relevant experience in hospitality, guest relations, front office, customer service, or a similar guest‑facing environment
• A genuine passion for hospitality and delivering thoughtful, high‑quality guest experiences
• Strong written and verbal communication skills in English
• Excellent organizational, prioritization, and time‑management skills
• Ability to manage multiple priorities and remain composed in a fast‑paced, guest‑facing environment
• Strong judgment, initiative, reliability, and problem‑solving skills
• Ability to work independently while collaborating effectively with colleagues and service partners
• Comfort using hotel management systems and productivity platforms; experience with systems such as StayNTouch, UniFocus, Microsoft 365, or Google Workspace is an advantage
• Ability to prepare clear and detailed operational and shift handover reports
• A third‑level qualification is preferred, or an equivalent combination of relevant education and professional experience
• Flexibility to work rotating daytime and evening shifts and adapt to operational coverage requirements

Schedule & Flexibility

This is a full-time, on‑site position based at The Murphy in Dublin, Ireland.

The role operates on a structured roster with shifts that may include:

• 6:30am–3:0 0pm
• 10:00am–6:30pm
• 2:30pm–11:00pm

Because hospitality operations can change based on guest and business needs, flexibility is an important part of this role. Team members may be asked to work different rostered shifts to support colleague leave, peak occupancy periods, events, and other operational requirements.

Physical & Work Requirements

This is an active, on‑site hospitality role that involves regular movement throughout the property. Responsibilities may include:

• Standing and walking for extended periods during a shift
• Walking between property levels and using stairs as required
• Moving or lifting supplies and other items weighing up to approximately 11 kg (25 lbs.)
• Operating front desk and other standard workplace equipment
• Conducting room and property inspections
• Performing light presentation and upkeep tasks, such as wiping surfaces, hoovering, mopping, and restocking supplies
• Carrying out routine property and safety checks

Privacy & Confidentiality

The Guest Experience Specialist is expected to maintain a high degree of professionalism and discretion. This includes protecting guest personal information, respecting guest privacy, and handling confidential operational information in accordance with company policies and applicable data protection requirements.

Why Join Us

At Furnished Quarters, hospitality starts with people. You’ll join a collaborative team where your ideas, service mindset, and contribution to the guest experience matter.

We value our five Core Values—Challenge, Collaboration, Care, Career, and Community—and strive to create an environment where employees can contribute, develop, and grow.

Furnished Quarters is committed to equal opportunities in employment and to fostering an inclusive workplace. Employment decisions are made based on the requirements of the role, relevant qualifications, skills, experience, and business needs, without unlawful discrimination on any ground protected under applicable Irish employment equality legislation.