Guest Relations Manager

The Kingsley; Cork; Sur place; EUR 38 000 - 58 000; Plein temps

Avantages offerts par ce poste

Company funded educational programmes

Discounts on dining options

Accommodation reduction for family and

Discount on Spa treatments andproducts

Free access to health club and pool

Staff parking

Rewards and recognition such as long‑s

On-site parking

Sick pay

Wellness program

Résumé du poste

The Kingsley in Cork City is seeking an experienced Guest Relations Manager to join our Front Office team.

You will ensure guest satisfaction, mentor colleagues, and enhance guest experiences across dining, spa, and facilities while building strong local knowledge and relationships.

This permanent, full-time role offers opportunities to lead service excellence and contribute to a welcoming, high-standard guest journey.

Qualifications

• Guest relations management experience in luxury or upscale hospitality.
• Strong attention to detail and guest feedback handling.
• Confident, professional, and welcoming personality.
• Knowledge of Cork area and local attractions.

Responsabilités

• Ensure guest satisfaction across all areas of The Kingsley.
• Provide excellent guest service and mentor team members.
• Handle guest enquiries, issues and complaints with professional resolution.
• Upsell dining, spa and health club services.
• Maintain guest information and honor VIP returns.
• Monitor and report on reviews from platforms like TripAdvisor.
• Collaborate with departments to meet service standards.
• Assist with in-house bookings and itineraries.

Connaissances

Guest relations

Customer service

Mentoring

Hospitality

Local Cork knowledge

Communication

Problem solving

Grooming and presentation

Outils

Opera PMS

Description du poste

Location: On site / Cork City, Cork, Ireland
job type: Permanent / Full-time
Sector and subsector: Arts | Hospitality
Salary: Competitive salary

Job Description:

We have an exciting opportunity for an experienced Guest Relations Manager to join our amazing Front Office team in The Kingsley.

Responsibilities

• To ensure guest satisfaction across all areas of The Kingsley
• To provide an excellent guest service experience and mentor others through briefings
• The ideal candidate will have a passion for hospitality and knowledge of the Cork area
• Outstanding customer service and problem solving skills and complaint handling
• Excellent grooming and presentation
• Up sell and promote the Dining Outlets, Spa and Health Club
• Manage the guest feed back on relevant platforms such as TripAdvisor, Revinate, Booking.com and report on progress
• To maintain and improve scores of the above
• Manage guest information in guest rooms up to date and relevant
• To collate all reviews and complaints from guests and report on same at senior management meetings
• Manages VIPS and return stays to ensure repeat guests are are acknowledged on their return visit
• Manages all guest relations on the ground and visits departments to ensure customer service is at the required level
• Follow up with guests that may have experienced issues
• Liaise with guests on their itineraries and provide support and local knowledge
• Help guest with in house bookings for dinner and spa etc
• Assist with tour buses

Qualities we are looking for:

• A passion for providing exceptional guest service
• Excellent attention to detail
• Confident, professional and welcoming personality
• Impeccable appearance of personal grooming
• Have a positive impact, taking personal responsibility and initiative to resolve issues
• Be flexible, responding quickly and positively to changing requirements
• Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals
• Knowledge of Opera property management system
• Build relationships across all departments
• Company funded educational programmes
• Discount on dining options of up to 50% across our dining outlets within The Collection
• Reduction on accommodation for family and friends across The Collection
• Discount on Spa treatments and products
• Free access to health club and swimming pool
• Staff parking
• Rewards and recognition such as long service awards and employee of the year

Job Types: Permanent, Full-time

• Company events
• On-site parking
• Sick pay
• Wellness program