Quality & Training Lead - Greek Speaker, Video Safety Ops

TikTok; Ireland; On-site; EUR 65,000 - 90,000; Full time

Job summary

TikTok in Dublin seeks a Quality & Training Specialist who speaks Greek to ensure high-quality moderation across global safety standards. You will blend QA, training, and policy interpretation to support scalable, accurate content enforcement.

In this role, you will lead calibration sessions, analyze data for root causes, mentor BPO staff, and collaborate with cross-functional teams to strengthen operational guidelines.

Qualifications

• Proven QA experience in trust & safety or high-volume operations.
• Strong RCA and data-driven decision making.
• Deep understanding of content policies and SOPs.
• Excellent stakeholder management and cross-functional collaboration.
• Fluency in Greek and English for local market interaction.
• Ability to interpret policy and make expert judgments on high-risk cases.
• Experience leading calibration sessions and training rollouts.

Responsibilities

• Conduct regular analytical audits of human moderation to ensure policy compliance.
• Perform RCA and data analyses to drive improvements in guidelines and standards.
• Interpret and curate safety policies with expert judgment on high-risk cases.
• Lead calibration sessions and coordinate with BPO, PPS, PS and other teams.
• Oversee operations and escalate edge cases with speed and accuracy.
• Use AI tools and dashboards to generate weekly and monthly performance reports.
• Support training rollouts for policy changes and guideline updates.

Skills

Quality Assurance

Problem-Solving

Policy Interpretation

Cross-Functional Communication

Technical & Reporting Proficiency

Greek Fluency

English Fluency

Job description

TikTok in Dublin seeks a Quality & Training Specialist who speaks Greek to ensure high-quality moderation across global safety standards. You will blend QA, training, and policy interpretation to support scalable, accurate content enforcement.

In this role, you will lead calibration sessions, analyze data for root causes, mentor BPO staff, and collaborate with cross-functional teams to strengthen operational guidelines.