Travel Insurance Support Agent – Hybrid Dublin

Zurich Cover-More; Dublin; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave

Personal leave

Anniversary leave

Volunteer leave

Parental leave

Job summary

Zurich Cover-More in Dublin, Ireland, is seeking a full-time call centre customer service professional to deliver exceptional guidance on travel insurance policies and claims. You will respond to inquiries via phone, email, and messaging, tailoring solutions to each traveler’s needs and ensuring satisfaction from start to finish.

The role emphasizes accurate policy interpretation, timely responses, and adherence to procedures, with a hybrid work model offering office and home-based days after

Qualifications

• Strong written and verbal communication skills.
• Previous customer service or sales experience, ideally in a call centre.
• Ability to assess information quickly with attention to detail and ask questions when required.
• Flexible with shifts including weekdays and occasional weekends/bank holidays.

Responsibilities

• Provide clear, accurate, and compliant advice on travel insurance policies, coverage, and claims.
• Handle enquiries across phone, email, and messaging channels, turning challenges into positive experiences.
• Understand customer needs, offer tailored solutions, and ensure satisfaction from start to finish.
• Interpret policy details and coverage levels to resolve queries efficiently and in line with procedures.
• Aim to meet and exceed quality, response time, and customer satisfaction targets while managing queries within timelines.
• Elevate complex issues when needed to ensure every customer feels supported.

Skills

Customer service

Communication

Call centre experience

Problem solving

Job description

Zurich Cover-More in Dublin, Ireland, is seeking a full-time call centre customer service professional to deliver exceptional guidance on travel insurance policies and claims. You will respond to inquiries via phone, email, and messaging, tailoring solutions to each traveler’s needs and ensuring satisfaction from start to finish.

The role emphasizes accurate policy interpretation, timely responses, and adherence to procedures, with a hybrid work model offering office and home-based days after