Travel Insurance Concierge Specialist

Cover-More Group; Dublin; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave

Parental leave

Travel perks

Job summary

Zurich Cover-More in Dublin, Ireland, is seeking a Customer Service Agent to join our travel insurance team. You will be the first point of contact for customers and partners, delivering exceptional service and guidance that enables confident travel.

You will provide accurate policy, coverage, and claims information, handle multi-channel enquiries, and tailor solutions to customer needs while maintaining service quality and timelines.

Qualifications

• Strong written and verbal communication skills.
• Previous customer service or sales experience, ideally in a call centre.
• Ability to assess information quickly with attention to detail.
• Flexibility with shifts including weekdays and occasional weekends/bank holidays.

Responsibilities

• Be the first point of contact for customers and partners, delivering exceptional service and guidance.
• Provide clear, accurate, and compliant advice on travel insurance policies, coverage, and claims.
• Handle enquiries across phone, email, and messaging channels to create positive experiences.
• Interpret policy details to resolve queries efficiently and meet targets.

Skills

Communication skills

Customer service experience

Attention to detail

Flexible shifts

Job description

Zurich Cover-More in Dublin, Ireland, is seeking a Customer Service Agent to join our travel insurance team. You will be the first point of contact for customers and partners, delivering exceptional service and guidance that enables confident travel.

You will provide accurate policy, coverage, and claims information, handle multi-channel enquiries, and tailor solutions to customer needs while maintaining service quality and timelines.