Travel Claims Specialist

Collinson Group; Ireland; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

EAP

Priority Pass

Pension

Healthcare

Life Assurance

Cycle to Work

Length of Service

Vision Care

Onsite Parking

Job summary

Collinson Group in Ireland seeks a proactive Claims Handler to deliver high-quality customer service for travel insurance claims. You will promptly handle calls and emails, gather essential information, and progress claims to timely resolution while ensuring compliance with policy terms and regulatory guidelines.

Ideal candidates show empathy, strong communication, and meticulous data recording. Join a global team focused on excellence in customer experience and claim outcomes.

Qualifications

• Experience in delivering high-quality customer service in claims or similar environment.
• Ability to gather information accurately to register and progress claims.
• Strong communication, listening and decision-making skills.

Responsibilities

• Handle all customer calls and emails promptly with excellent service.
• Collect information to register new claims and explain submission steps.
• Record data accurately to support claim progression and settlement.
• Resolve claims within authority, KPI, and timeframes with fair outcomes.
• Explain decisions clearly and keep customers informed on status.
• Escalate complex cases per policy and process.

Skills

Customer service

Communication

Numeracy

Deadline-driven

Empathy

Negotiation

Attention to detail

Problem solving

Teamwork

Education

APA qualification

Tools

Excel

Outlook

Job description

Collinson Group in Ireland seeks a proactive Claims Handler to deliver high-quality customer service for travel insurance claims. You will promptly handle calls and emails, gather essential information, and progress claims to timely resolution while ensuring compliance with policy terms and regulatory guidelines.

Ideal candidates show empathy, strong communication, and meticulous data recording. Join a global team focused on excellence in customer experience and claim outcomes.