Personal Lines Agent

Zurich 56 Company Ltd; Wexford; On-site; EUR 30,000 - 40,000; Part time

Benefits offered by this job

Flexible working models

Training and development opportunities

Job summary

A leading insurance provider is seeking an Entry Level Personal Lines Agent in Wexford for a hybrid role. The successful candidate will provide telephone support and address customer inquiries about general insurance products. A passion for customer service and the ability to exceed quality expectations are crucial. Requirements include a minimum qualification of 2 H5's along with strong communication and IT skills. This role offers flexibility in work hours, recognizing diverse candidate availability.

Qualifications

• Minimum 2 H5's or equivalent or Third Level Qualification (level 6 standard).
• Experience in customer-facing roles is beneficial.
• Ability to follow work through and self-motivate.

Responsibilities

• Deliver telephone-based support to customers on general insurance underwriting.
• Respond to customer queries about products in a timely manner.
• Retain current customers and achieve retention targets.

Skills

Excellent phone manner & communication skills

Good IT skills (MS Office Products)

Attention to details

Ability to manage own work

Negotiation skills

Education

Minimum of 2 H5's or higher level C3's in Leaving Certificate or equivalent

CIP or ACII qualification

Job description

Entry Level Personal Lines Agent Hybrid - Wexford

Job Summary

Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford.

The role itself will focus on understanding what matters to Zurich customers; meeting customer demands is a key part of our roles.

Zurich offers you the ability to expand your knowledge base and create a career within General Insurance.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your role

As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following:

• Deliver telephone-based support to customers on all aspects of general insurance underwriting
• Respond to customer queries relating to our products (home, motor & van) in a timely and efficient manner – striving to exceed quality customer service
• Retain current customers in line with challenging business targets
• Identify upsell opportunities for additional policy benefits
• Contact targeted renewals to drive retention targets
• Build rapport & relationship with our potential and existing customers
• Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities
• Focus on the achievement of challenging service levels with customer centricity crucial to all processes

Your skills and experience

As a Personal Lines Agent your skills and qualifications will include:

• Excellent phone manner & communication skills
• Good IT Skills (use of MS Office Products)
• Minimum of 2 H5's or higher level C3's in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience – Experience in similar work environment – dealing with customers
• Experience within the insurance industry would be an advantage
• Completed or be in the process of completing CIP as a minimum and / or ACII qualification
• Have attention to details, ability to interpret data and ability to follow work through
• Have the ability to prioritise and manage own work while considering the greater impact on the team
• Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate
• Build rapport with our customers quickly & put the customer at the centre of everything we do
• Be resilient in the nature of our work and adapt to changing conditions
• Have good negotiation skills to close renewal offer & be target focused.
• Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products
• Demonstrate solution focus in approach to work and dealing with stakeholders

Additional information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!