Transfer Agency Manager

Quest Recruitment; Dublin; Vor Ort; EUR 85.000 - 120.000; Vollzeit

Zusammenfassung

Quest Recruitment seeks an experienced Transfer Agency Manager to join our financial services client’s Fund Administration team in Ireland. The role oversees client relationships, TA activities, and service delivery across a portfolio of alternative investments.

You will manage daily workflows, ensure deadlines, controls and reporting accuracy, and collaborate with AML, Treasury, Fund Accounting, Compliance and Audit teams to maintain high standards of client service.

Qualifikationen

• 6+ years' experience in Transfer Agency, Fund Administration or similar.
• Experience in Hedge Fund or alternative investment environments preferred.
• At least 3 years in a senior administrator, supervisory or management capacity.

Aufgaben

• Act as a key point of contact for clients, managing relationships and escalation points.
• Oversee the team's daily workflow, ensuring deadlines, controls and service standards are met.
• Provide oversight of capital activity, NAV processes and investor records.
• Ensure investor and client reporting is accurate and timely.
• Ensure adherence to TA policies, procedures and best-practice standards.
• Collaborate with AML, Treasury, Fund Accounting, Compliance and Audit teams.
• Represent Investor Relations at client and auditor meetings, including on-site visits.
• Participate in management meetings and contribute to operational initiatives.
• Lead regular team meetings and provide updates on projects.
• Identify and implement process improvements to boost efficiency and client service.
• Provide coaching and guidance to team members on processes and systems.

Kenntnisse

Transfer Agency

Fund Admin

Client Relations

NAV Processes

Jobbeschreibung

An established and highly regarded financial services organisation is looking to appoint an experienced Transfer AgencyManager to join its Fund Administration team.

This is a senior position responsible for managing client relationships, overseeing day-to-day TA activities and ensuring a high standard of service delivery across a portfolio of alternative investment clients.

Key Responsibilities

• Act as a key point of contact for clients, managing relationships and acting as an escalation point where required.
• Oversee the team's daily workflow, ensuring deadlines, controls and service standards are consistently met.
• Provide oversight of capital activity, NAV processes and associated investor records.
• Ensure investor and client reporting is accurate, complete and delivered within agreed timelines.
• Ensure adherence to relevant TA policies, procedures and best-practice standards.
• Work closely with internal teams including AML, Treasury, Fund Accounting, Compliance and Audit.
• Represent Investor Relations at client and auditor meetings, including on-site visits where required.
• Participate in management meetings and contribute to the development of operational initiatives.
• Lead regular team meetings, providing updates on operational matters and ongoing projects.
• Identify and implement process improvements to enhance efficiency, controls and client service.
• Provide ongoing coaching and guidance to team members, particularly around operational processes, systems and procedural changes.

About You

• 6+ years' experience within Transfer Agency, Fund Administration or a closely related environment.
• Previous experience working within a Hedge Fund Administrator or alternative investment environment.
• At least 3 years' experience in a senior administrator, supervisory or management capacity.
• Strong understanding of investor servicing, capital activity, NAV processes and client reporting.
• Proven ability to manage client relationships and handle escalations effectively.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• A proactive approach to process improvement, team development and client service.