Temporary Customer Support & Administrative Assistant

Irish Hotels Federation; Dublin; On-site; EUR 24,000 - 32,000; Full time

Job summary

Irish Hotels Federation is seeking a Temporary Customer Support & Administrative Assistant for a 3‑month, full‑time assignment based onsite in Dublin. The role covers customer service, gift card administration, corporate sales support, hotel and website assistance, and general office duties.

The ideal candidate will have administrative or customer service experience, excellent communication skills, and be highly organised with proficiency in Microsoft Office.

Qualifications

• Experience in administrative, customer service or sales support preferred.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Highly organised with ability to manage multiple tasks.
• Willingness to learn new systems quickly.

Responsibilities

• Respond to customer queries by phone and email in a professional, friendly and timely manner.
• Assist with day-to-day administration of the Go Anywhere Gift Card, including processing orders and refunds.
• Support corporate gift card enquiries and orders during the Christmas period.
• Assist member hotels and guesthouses with Irelandhotels.com and Go Anywhere Gift Card queries.
• Update and maintain information on Irelandhotels.com and ensure listings are accurate.
• Maintain databases, spreadsheets and customer records efficiently.
• Provide light remote customer support over the Christmas period.

Skills

Customer service

Administrative support

Communication

Organisational skills

Tools

Outlook

Word

Excel

Job description

Temporary Customer Support & Administrative Assistant

Location: Irish Hotels Federation, Dublin (onsite)

Duration: 3 months (temporary, full-time)

Start Date: October / November 2026

About Us

The Irish Hotels Federation (IHF) is the national organisation representing the hotel and guesthouse industry in Ireland, with over 900 members nationwide. One of our key initiatives is the Irelandhotels.com Go Anywhere Gift Card, Ireland’s leading hotel gift card for choice, offering access to over 400 hotels and guesthouses nationwide.

Key Responsibilities

• Customer Support: Respond to customer queries by phone and email in a professional, friendly and timely manner, particularly during the busy Christmas sales period.
• Gift Card Administration: Assist with the day-to-day administration of the Go Anywhere Gift Card, including processing orders, replacements, refunds and other customer requests while maintaining accurate records.
• Corporate Sales Support: Assist with corporate gift card enquiries and orders, liaising with business customers and supporting the accurate and timely processing of orders during the busy Christmas gifting period.
• Hotel Support: Assist member hotels and guesthouses with Irelandhotels.com and Go Anywhere Gift Card queries, including guest issues, payment queries and updates to hotel listings and profiles.
• Website Administration: Assist with updating and maintaining information on Irelandhotels.com and ensuring hotel and gift card information is accurate and up to date.
• Administrative Support: Maintain databases, spreadsheets, customer records and other internal information accurately and efficiently.
• Team Support: Support the IHF team with day-to-day administrative and operational duties relating specifically to Irelandhotels.com and the Go Anywhere Gift Card.
• Christmas Holiday Support: Provide light remote customer support over the Christmas holiday period to help ensure continuity of service for customers.

About You

• Previous experience in an administrative, customer service or sales support role is preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• Highly organised with the ability to manage and prioritise multiple tasks.
• Comfortable learning new systems, processes and procedures quickly.
• Proficient in Microsoft Office, including Outlook, Word and Excel.
• Confident dealing with customers by both phone and email.
• Friendly and professional, with a practical and proactive approach to problem-solving.
• Able to work independently once trained while also working closely with a small team.
• Experience within the hospitality or tourism sector would be an advantage but is not essential.
• Flexible and reliable, including availability to provide light remote support over the Christmas holiday period.

What We Offer

• Full-time temporary position for three months.
• Experience working with a well-established national organisation and one of Ireland's leading hotel gift card programmes.
• Exposure to customer service, corporate sales, hotel support and website administration.
• Supportive and collaborative working environment.