Senior Hotel Receptionist

The Alex Hotel; Dublin; On-site; EUR 29,000 - 31,000; Full time

Benefits offered by this job

Bike to work scheme

Employee discount

On-site parking

Job summary

The Alex Hotel in Dublin is seeking a receptionist to warmly welcome guests, manage check-in/out, and assist with inquiries. You will handle calls and emails, help guests with services, and ensure the lobby reflects our high standards.

Experience in hotel guest services is preferred, along with professionalism, attire, and a friendly demeanor. Opera hotel software experience is a plus. This is an in-person role in Ireland.

Qualifications

• Experience in customer service, ideally within the hotel industry.
• Guest-facing role requires professionalism and reliability.
• Immaculately turned out with a friendly, professional demeanor.

Responsibilities

• Greet and welcome guests with a warm, friendly approach.
• Handle check-in and check-out efficiently and accurately.
• Assist guests with enquiries about services and local attractions.
• Answer phone calls and emails, directing to the relevant teams.
• Maintain a tidy, welcoming lobby area and appearance.

Skills

Customer service experience

Tools

Opera hotel software

Job description

About Us:

O'Callaghan Collection is a thoughtfully curated and design led collection of 4 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin city centre.

Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.

Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.

We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.

We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.

We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.

In addition to investing in our employees' career development, we also prioritise their well-being and work-life balance.

We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.

Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.

If this sounds like you, we’d love to connect.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Your Birthday as an extra paid day off
• Enhanced holidays with service
• Rewards programme
• Refer a friend - up to €1000 reward
• Discounted room stays - friends and family
• Discounted F&B when you are a guest in any of our hotels
• The opportunity to progress - 4 Hotels in Dublin city
• Tax saver for travel tickets
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Greeting and Welcoming Guests: The receptionist is responsible for providing a warm and friendly welcome to all arriving guests, creating a positive first impression of the hotel.
• Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out processes, ensuring accurate information is collected, reservations are confirmed, and appropriate payments are processed in a timely manner.
• Customer Assistance and Inquiries: Attend to guests' inquiries, requests, and concerns, providing helpful information about hotel services, amenities, and local attractions. Resolve any issues promptly and professionally.
• Phone and Email Communication: Manage incoming calls and emails, directing them to the relevant departments or staff members. Answer queries, take messages, and provide information as needed.
• Lobby Maintenance and Appearance: Keep the reception area tidy, well-organized, and visually appealing. Monitor the lobby to ensure it reflects the high standards of the hotel and create a comfortable atmosphere for guests.

Requirements:

• Experience in customer service, ideally within the hotel industry
• To be someone our guests can feel comfortable talking to and trust to take care of everything during their stay
• To be immaculately turned out, with an unshakably professional and friendly demeanour
• Some experience with Opera hotel software, ideally

Pay:

€28,860.00-€31,297.00 per year

Benefits:

• Bike to work scheme
• Employee discount
• On-site parking

Work authorisation:

• Ireland (required)

Work Location:

In person