Front Office & IT Systems Supervisor — Guest Experience
Company Details Confidential
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Job summary
Company Details Confidential is seeking a full-time Front Office Supervisor with IT Systems & User Support responsibilities at St. Helens Hotel, Stillorgan, Co. Dublin.
The role includes supervising daily Front Office operations, handling guest queries, VIP and group arrangements, and staff scheduling while supporting IT hardware, software and hotel systems. Experience in hotel Front Office supervision and IT support is required; strong troubleshooting, communication and organisational skills
Qualifications
- Previous Front Office supervisory experience in a hotel environment.
- Good knowledge of hotel systems and Front Office operations.
- Experience providing practical IT/hardware/software support.
- Strong troubleshooting, communication and organisational skills.
- Relevant IT/Computing qualification desirable.
Responsibilities
- Supervise and coordinate daily Front Office operations, including check-in/out, guest queries, VIP and group arrangements and staff scheduling.
- Support guest satisfaction and rooms revenue objectives.
- Assist employees with routine hardware and software issues and hotel systems.
- Set up user accounts and IT equipment as required.
- Troubleshoot routine technical issues and coordinate unresolved matters with the hotel's external IT provider.
- Review hotel technology requirements and identify opportunities to improve existing systems and processes.
- Prepare requirements and specifications for proposed systems, software, equipment and integrations.
- Provide operational input on proposed technology improvements.
- Assist with Front Office staff training and support.
Skills
Education
Tools
Job description
Company Details Confidential is seeking a full-time Front Office Supervisor with IT Systems & User Support responsibilities at St. Helens Hotel, Stillorgan, Co. Dublin.
The role includes supervising daily Front Office operations, handling guest queries, VIP and group arrangements, and staff scheduling while supporting IT hardware, software and hotel systems. Experience in hotel Front Office supervision and IT support is required; strong troubleshooting, communication and organisational skills
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