Technical Support Engineer - Spanish + English

441 SFDC Ireland Limited; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Salesforce in Dublin is seeking an experienced Technical Support Engineer to join our fast-growing Technical Support Team. You’ll be the front-line contact when customers need critical technical assistance, combining exceptional service with deep technical expertise.

You will own customer cases end to end, analyze issues, guide on best practices, and collaborate with engineering, product, and account managers to resolve blockers.

Qualifications

• Degree or Diploma in Computer Science, Software Engineering, Information Systems or equivalent.
• Salesforce certifications (Administrator, Platform Developer I) or Trailhead Ranger status are a plus.
• Experience in customer success, technical support, or application support is preferred.

Responsibilities

• Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance
• Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations
• Guide customers on best practices to optimize workflows and author Knowledge Base Articles for internal teams and customer self-service
• Partner with engineering, product, account managers, and leadership to resolve blockers and share knowledge

Skills

Bilingual Spanish & English

Strong communication

Problem solving

Team collaboration

Education

Degree in Computer Science or Software Engineering or Information Systems

Tools

Salesforce Core CRM

Apex

Visualforce

LWC

VS Code

Salesforce CLI / SFDX

REST APIs

SOAP APIs

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience Salesforce is hiring an experienced and passionate Technical Support Engineer to join our fast-growing Technical Support Team in Dublin. You'll be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues.

The ideal candidate is technology-enthusiastic, a natural problem-solver, and an outstanding bilingual communicator in Spanish and English. You thrive in collaborative environments, love investigating intricate technical challenges, and enjoy empowering others through shared knowledge and best practices.

What You'll Actually Be Doing

• Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance
• Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations
• Guide customers on best practices to optimize their workflows and prevent recurring issues, and author Knowledge Base Articles for internal teams and customer self-service
• Partner with engineering, product, account managers, and leadership to resolve complex blockers, and contribute to team knowledge sharing and a collaborative culture

You're Our Person If...

• Fluent professional communication skills (written and spoken) in both Spanish and English
• Proven background in customer success, technical support, or application support
• Ability to explain complex technical concepts clearly to non-technical business stakeholders
• Strong prioritization skills, with the ability to manage multiple issues under pressure and collaborate across teams and management levels

Even Better If...

• Prior experience in Tier 2/Tier 3 technical support or SaaS application support
• Hands-on experience with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications (e.g., Administrator, Platform Developer I) or active Trailhead Ranger status
• Familiarity with Apex, Visualforce, LWC, developer tooling (VS Code, Salesforce CLI / SFDX), web technologies (firewalls, proxy servers, REST/SOAP APIs), and multi-tenant cloud architecture
• Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field (or equivalent practical experience); proficiency in additional European languages is a plus

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

What does that mean exactly?

It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.