Technical Support Engineer - Spanish + English

Salesforce, Inc.; Ireland; On-site; EUR 48,000 - 72,000; Full time

Job summary

Salesforce, Inc. in Dublin is seeking an experienced Technical Support Engineer to be the front-line contact for customers needing critical technical assistance. The role combines exceptional customer service with deep technical skills in a fast-growing Technical Support Team.

The ideal candidate is bilingual in Spanish and English, thrives on solving complex issues, and collaborates across engineering, product, and account teams to ensure high CSAT and SLA performance.

Qualifications

• Experience in customer success, technical support, or application support.
• Ability to explain complex technical concepts clearly to non-technical stakeholders.
• Proven bilingual communication in Spanish and English.

Responsibilities

• Own customer support cases end to end from triage to resolution.
• Analyze, reproduce, and resolve technical issues, API/integration challenges.
• Guide customers on best practices and author knowledge base articles.
• Collaborate with engineering, product, account managers, and leadership.

Skills

Bilingual (Spanish/English)

Technical support

Customer success

Clear technical explanations

Tier 2/3 SaaS support

Education

Degree in Computer Science / Software Engineering / Information Systems / STEM

Tools

Salesforce Core CRM

VS Code / Salesforce CLI / SFDX

REST/SOAP APIs

Developer tools

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era?

You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce is hiring an experienced and passionate Technical Support Engineer to join our fast-growing Technical Support Team in Dublin. You'll be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues.

The ideal candidate is technology-enthusiastic, a natural problem-solver, and an outstanding bilingual communicator in Spanish and English. You thrive in collaborative environments, love investigating intricate technical challenges, and enjoy empowering others through shared knowledge and best practices.

What You’ll Actually Be Doing

• Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance
• Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations
• Guide customers on best practices to optimize their workflows and prevent recurring issues, and author Knowledge Base Articles for internal teams and customer self-service!
• Partner with engineering, product, account managers, and leadership to resolve complex blockers, and contribute to team knowledge sharing and a collaborative culture

You’re Our Person If...

• Fluent professional communication skills (written and spoken) in both Spanish and English
• Proven background in customer success, technical support, or application support
• Ability to explain complex technical concepts clearly to non-technical business stakeholders
• Strong prioritization skills, with the ability to manage multiple issues under pressure and collaborate across teams and management levels

Even Better If...

• Prior experience in Tier 2/Tier 3 technical support or SaaS application support
• Hands-on experience with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications (e.g., Administrator, Platform Developer I) or active Trailhead Ranger status
• Familiarity with Apex, Visualforce, LWC, developer tooling (VS Code, Salesforce CLI / SFDX), web technologies (firewalls, proxy servers, REST/SOAP APIs), and multi-tenant cloud architecture
• Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field (or equivalent practical experience); proficiency in additional European languages is a plus

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

To not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classific