Technical Support

Cross Border Talents; Dublin; On-site; EUR 17,764 - 21,711; Full time

Benefits offered by this job

Competitive annual salary

Relocation bonus

Career development opportunities

Relocation assistance

Job summary

A global talent solutions firm is seeking English or Portuguese-speaking Technical Support Advisors for their on-site team in A Coruña, Spain. This role involves providing technical assistance for a leading software development company. Candidates should have experience in technical support or IT and possess strong communication and problem-solving skills. The position offers a full-time permanent contract, a competitive salary, and opportunities for career development in a multicultural environment.

Qualifications

• Native or fluent in English or Portuguese (B2 level or higher).
• Experience in IT technologies, particularly in cloud solutions.
• Strong communication and interpersonal skills.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Deliver professional and empathetic customer service.

Skills

Technical assistance

Problem-solving skills

Communication skills

Customer service

Education

Education or experience in IT technologies

Job description

Are you passionate about technology and ready to grow your career in the IT and software industry?

We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.

If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
• Deliver professional and empathetic customer service.
• Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Requirements

• Native or fluent English or PortugueseB2 level or higher).
• Education or experience in IT technologies, particularly in cloud solutions.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with great attention to detail.

What We Offer

• Full-time, permanent contract (39 hours per week).
• Schedule: Monday to Friday, 9:00 to 18:00.
• Competitive annual salary: 19,738 gross/year.
• Relocation bonus: 500 (Flyer support).
• Multicultural and friendly work environment.
• Career development and promotion opportunities within Spain and internationally.
• Relocation assistance for candidates living outside A Coruña.