Customer Service Specialist - Work in Sunny Portugal (Relocation Support Available) (P)

Cross Border Talents; Galway; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance from day one

Relocation package

Apartment provided

Annual flight home

Portuguese language lessons

Competitive bonuses

Job summary

Cross Border Talents is hiring a Customer Service Specialist to support clients in Portugal, with relocation assistance provided. You will handle inquiries via chat, phone, or email, aim for first-contact resolution, and manage complex cases through to resolution.

The role requires fluent English (C1/C2), experience in customer service—preferably in banking, insurance, or financial services—and at least 12 months in complaints handling, fraud, or disputes under card schemes.

Qualifications

• Fluent English (C1/C2) written and spoken.
• Previous customer service experience, ideally in banking, insurance, or financial services.
• At least 12 months of experience in complaints handling, fraud & disputes, or working with Mastercard/Visa scheme rules.
• A proven ability to meet targets while delivering top-tier service.

Responsibilities

• Be the friendly face of the client, supporting customers via chat, phone, or email.
• Resolve queries quickly and effectively, aiming for first-contact resolution with a personal touch.
• Own complex cases from start to finish, ensuring fairness, transparency, and excellent communication.
• Support investigations into fraud, disputes, and complaints with accuracy and empathy.
• Spot and support vulnerable customers, escalating when needed.
• Share your knowledge with teammates, helping to improve training and processes.

Skills

Fluent English (C1/C2)

Customer service experience

Empathy

Communication

Job description

Customer Service Specialist - Work in Sunny Portugal (Relocation Support Available) (P)

Job Openings Customer Service Specialist - Work in Sunny Portugal (Relocation Support Available) (P)

About the job Customer Service Specialist - Work in Sunny Portugal (Relocation Support Available) (P)

Ready to take your career to the next level while living in one of Europes most vibrant countries?
We´re looking for a Customer Experience Specialist to join an international team in Portugal. If youre passionate about helping people, solving problems, and building trust with customers, this is your chance to grow your career in a supportive environment all while enjoying the Portuguese lifestyle!

Why Move to Portugal?

Work in a multicultural environment while living in a country famous for its beaches, sunshine, and quality of life.

Well support your relocation every step of the way: from covering your flight to providing company housing*.

Experience a new culture, learn Portuguese (with free lessons!), and enjoy sports activities, social events, and team-building adventures.

*Relocation benefits apply to candidates moving from outside Portugal (only for EU passport or Portuguese residency card)

What Youll Do

Be the friendly face of of the client, supporting customers via chat, phone, or email.

Resolve queries quickly and effectively, aiming for first-contact resolution with a personal touch.

Own complex cases from start to finish, ensuring fairness, transparency, and excellent communication.

Support investigations into fraud, disputes, and complaints with accuracy and empathy.

Spot and support vulnerable customers, escalating when needed.

Share your knowledge with teammates, helping to improve training and processes.

What You´ll Bring

Fluent English (C1/C2) written and spoken.

Previous customer service experience, ideally in banking, insurance, or financial services.

At least 12 months of experience in complaints handling, fraud & disputes, or working with Mastercard/Visa scheme rules.

A proven ability to meet targets while delivering top-tier service.

Empathy, adaptability, and a genuine desire to help people.

• EU passport or Portuguese residency card (mush have).

What We Offer

A stable role with clear career progression and training opportunities.

Health insurance from day one.

Relocation package:

Initial flight expenses refunded.

Company-provided apartment (subject to availability).

Annual return flight to your home country (within Europe).

Free Portuguese language lessons, sports activities, and fun events.

Competitive monthly and quarterly performance bonuses.

If youre ready to build your career, experience life in Portugal, and make an impact in customer support, wed love to hear from you!