Multilingual Tech Support Advisor (EN/PT) – Cloud & Office

Cross Border Talents; Cork; On-site; EUR 17,764 - 21,711; Full time

Benefits offered by this job

Competitive annual salary

Relocation bonus

Career development opportunities

Multicultural work environment

Job summary

A technology support firm is seeking English or Portuguese-speaking Technical Support Advisors to join their on-site team in A Coruña, Spain. The role involves providing technical assistance for a world-leading software development company. Candidates should possess excellent communication skills, a customer-focused attitude, and prior experience in technical support or IT. Competitive annual salary of €19,738 along with a relocation bonus and opportunities for career development are offered.

Qualifications

• B2 level or higher in English or Portuguese.
• Experience in cloud solutions is a plus.
• Experience in technical support or IT Technician role is preferred.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Deliver professional and empathetic customer service.

Skills

Native or fluent English or Portuguese

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Customer-focused attitude

Education

Education or experience in IT technologies

Tools

Microsoft Office

Microsoft Windows

Job description

A technology support firm is seeking English or Portuguese-speaking Technical Support Advisors to join their on-site team in A Coruña, Spain. The role involves providing technical assistance for a world-leading software development company. Candidates should possess excellent communication skills, a customer-focused attitude, and prior experience in technical support or IT. Competitive annual salary of €19,738 along with a relocation bonus and opportunities for career development are offered.