Customer Service Specialist - Work in Sunny Portugal (Relocation Support Available) (P)

Cross Border Talents; Cork; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance from day one

Relocation package

Initial flight expenses refunded

Company-provided apartment

Annual return flight

Portuguese language lessons

Sports activities & events

Bonuses

Job summary

Cross Border Talents is seeking a Customer Service Specialist to join an international team in Portugal. You will be the friendly face for clients, handling chat, phone, and email inquiries, and resolving issues with empathy and efficiency.

Fluent English is essential, with at least 12 months of experience in complaints handling or disputes. The relocation package includes flight reimbursements, housing, language lessons, and ongoing training to support your onboarding.

Qualifications

• Fluent English (C1/C2) written and spoken.
• Previous customer service experience, ideally in banking, insurance, or financial services.
• At least 12 months of experience in complaints handling, fraud & disputes, or working with Mastercard/Visa scheme rules.
• A proven ability to meet targets while delivering top-tier service.
• Empathy, adaptability, and a genuine desire to help people.

Responsibilities

• Be the friendly face of the client, supporting customers via chat, phone, or email.
• Resolve queries quickly and effectively, aiming for first-contact resolution with a personal touch.
• Own complex cases from start to finish, ensuring fairness, transparency, and excellent communication.
• Support investigations into fraud, disputes, and complaints with accuracy and empathy.
• Spot and support vulnerable customers, escalating when needed.
• Share your knowledge with teammates, helping to improve training and processes.

Skills

Fluent English

Customer service experience

12+ months complaints handling

Ability to meet targets

Empathy and adaptability

Job description

Customer Service Specialist - Work in Sunny Portugal (Relocation Support Available) (P)

Job Openings Customer Service Specialist - Work in Sunny Portugal (Relocation Support Available) (P)

About the job Customer Service Specialist - Work in Sunny Portugal (Relocation Support Available) (P)

Ready to take your career to the next level while living in one of Europes most vibrant countries?
We´re looking for a Customer Experience Specialist to join an international team in Portugal. If youre passionate about helping people, solving problems, and building trust with customers, this is your chance to grow your career in a supportive environment all while enjoying the Portuguese lifestyle!

Why Move to Portugal?

Work in a multicultural environment while living in a country famous for its beaches, sunshine, and quality of life.

Well support your relocation every step of the way: from covering your flight to providing company housing*.

Experience a new culture, learn Portuguese (with free lessons!), and enjoy sports activities, social events, and team-building adventures.

*Relocation benefits apply to candidates moving from outside Portugal (only forEU passport or Portuguese residency card)

What Youll Do

Be the friendly face of of the client, supporting customers via chat, phone, or email.

Resolve queries quickly and effectively, aiming for first-contact resolution with a personal touch.

Own complex cases from start to finish, ensuring fairness, transparency, and excellent communication.

Support investigations into fraud, disputes, and complaints with accuracy and empathy.

Spot and support vulnerable customers, escalating when needed.

Share your knowledge with teammates, helping to improve training and processes.

What You´ll Bring

Fluent English (C1/C2) written and spoken.

Previous customer service experience, ideally in banking, insurance, or financial services.

At least 12 months of experience in complaints handling, fraud & disputes, or working with Mastercard/Visa scheme rules.

A proven ability to meet targets while delivering top-tier service.

Empathy, adaptability, and a genuine desire to help people.

• EU passport or Portuguese residency card (mush have)

What We Offer

• A stable role with clear career progression and training opportunities.
• Health insurance from day one.
• Relocation package:
• Initial flight expenses refunded.
• Company-provided apartment (subject to availability).
• Annual return flight to your home country (within Europe).
• Free Portuguese language lessons, sports activities, and fun events.
• Competitive monthly and quarterly performance bonuses.

If youre ready to build your career, experience life in Portugal, and make an impact in customer support, wed love to hear from you!